Maxillofacial Medical Secretary: Patient Pathways Admin

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Development opportunities

Recruitment and onboarding support

Staff benefits

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Medical Secretary to support the Maxillofacial team. The role focuses on coordinating patient pathways, managing waiting lists, and arranging appointments with a strong emphasis on accuracy and patient care.

You will work closely with consultants and clinical staff, handling enquiries professionally and maintaining comprehensive patient information across Trust IT systems.

Qualifications

• Experience in administrative roles within NHS settings.
• Ability to use NHS IT systems and manage patient data.
• Understanding of 18‑week RTT principles.

Responsibilities

• Be the main point of contact for patients and clinical staff with courtesy and sensitivity.
• Coordinate patient pathways and waiting lists in line with targets and booking procedures.
• Handle cancellations, queries and pathway issues, escalating as needed.
• Typing, proofreading and dispatch of clinical correspondence within set timescales.
• Ensure urgent test results are brought to the Consultant or team immediately.

Skills

Organisational skills

Prioritisation

Autonomy & teamwork

Communication skills

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Medical Secretary to support the Maxillofacial team. The role focuses on coordinating patient pathways, managing waiting lists, and arranging appointments with a strong emphasis on accuracy and patient care.

You will work closely with consultants and clinical staff, handling enquiries professionally and maintaining comprehensive patient information across Trust IT systems.