NHS GP Reception & Admin Specialist (Full-Time, Flexible)

Grove Medical Centre; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Grove Medical Centre in Lewisham (Greater London) is looking for a receptionist/administrator to join their busy practice team. The role is full-time, 8am–6:45pm, with hours on a rota and required flexibility to cover shifts.

We welcome applicants who are organized, adaptable and friendly, with experience in NHS General Practice and familiarity with EMIS Web. Responsibilities include front desk duties, appointments, patient records, telephone handling and supporting clinical staff.

Qualifications

• GCSE grade A–C in English and Maths.
• Excellent communication skills with a clear and polite telephone manner.
• Experience of working with the general public in a confidential and discreet manner.
• Strong IT and administration skills.

Responsibilities

• Assist and support patients in a courteous, efficient manner when accessing services.
• Provide frontline reception and handle face-to-face patient interactions.
• Handle general enquiries and explain practice procedures.
• Manage online consultation forms and incoming telephone calls.
• Process repeat prescriptions and other queries; book interpreters and transport as needed.
• Maintain the appointments system and handle home visit requests.
• Maintain patient records (manual and computer data) and liaise with hospitals and other agencies.
• Support clinical staff and provide clerical assistance within the Practice.

Skills

Telephone manner

Communication skills

IT skills

Administration skills

Education

GCSE English and Maths

Tools

EMIS Web

Job description

Grove Medical Centre in Lewisham (Greater London) is looking for a receptionist/administrator to join their busy practice team. The role is full-time, 8am–6:45pm, with hours on a rota and required flexibility to cover shifts.

We welcome applicants who are organized, adaptable and friendly, with experience in NHS General Practice and familiarity with EMIS Web. Responsibilities include front desk duties, appointments, patient records, telephone handling and supporting clinical staff.