Administrator

Grove Medical Centre; Greater London; Presencial; GBP 21.000 - 25.000; Jornada completa

Descripción de la vacante

Grove Medical Centre in Lewisham (Greater London) is looking for a receptionist/administrator to join their busy practice team. The role is full-time, 8am–6:45pm, with hours on a rota and required flexibility to cover shifts.

We welcome applicants who are organized, adaptable and friendly, with experience in NHS General Practice and familiarity with EMIS Web. Responsibilities include front desk duties, appointments, patient records, telephone handling and supporting clinical staff.

Formación

• GCSE grade A–C in English and Maths.
• Excellent communication skills with a clear and polite telephone manner.
• Experience of working with the general public in a confidential and discreet manner.
• Strong IT and administration skills.

Responsabilidades

• Assist and support patients in a courteous, efficient manner when accessing services.
• Provide frontline reception and handle face-to-face patient interactions.
• Handle general enquiries and explain practice procedures.
• Manage online consultation forms and incoming telephone calls.
• Process repeat prescriptions and other queries; book interpreters and transport as needed.
• Maintain the appointments system and handle home visit requests.
• Maintain patient records (manual and computer data) and liaise with hospitals and other agencies.
• Support clinical staff and provide clerical assistance within the Practice.

Conocimientos

Telephone manner

Communication skills

IT skills

Administration skills

Educación

GCSE English and Maths

Herramientas

EMIS Web

Descripción del empleo

Job summary

Grove medical centre is looking for a receptionist/administrator to join their busy practice team. The role will be full-time working between the hours of 8am - 6:45pm. The hours will be based on our rota needs. Flexibility is essential as you will be required to work different hours to cover the rota.

We welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service.

We are particularly interested in applicants with experience of working in NHS General Practice and familiarity with EMIS Web.

Main duties of the job

• To assist and support the patient in an efficient and courteous manner in accessing the services of the practice.
• To provide reception service that meets the need of the patient.
• Front line reception duties, dealing with patients face to face.
• General enquires and explaining practice procedures.
• Managing online consultation forms
• Dealing with telephone calls from patients, repeat prescriptions and any other queries.
• Booking interpreters, transport, etc.
• Maintaining the appointments system, to arrange appointments as per practice procedure.
• Dealing with home visit requests.
• Maintaining the system for issue of prescription, to organise prescriptions as per practice procedure.
• To assist and support the clinical staff in the efficient running of the clinics and surgeries.
• To provide clerical support within the Practice.
• Maintain patient records and data sets, to ensure patient data and records are kept up to date (manually and on the computer).
• To enter patient data on to the practice computer system (computerised and manual).
• To liaise with hospitals and other agencies.
• To adhere to the code of confidentiality at all times.
• To adhere to practice protocols and procedures.
• Liaising with clinical and non-clinical staff.
• Dealing with orders, supplies, and deliveries.
• To undertake training as specified by the Practice Manager.

Qualifications

Essential criteria

GCSE grade A to C in English and Maths

Experience

Essential criteria

You will have excellent communication skills with a clear and polite telephone manner. You will work in a polite, confidential and discreet manner, respecting patients at all times. You will have experience of working with the general public, being sensitive and empathic in distressing situations. You will be confident to work as part of a team and be able to think on your feet independently. Strong IT and administration skills.

Desirable criteria

Experience of working in an NHS General Practice

Experience and proven ability to learn and use new IT systems

Please note we cannot accept applications from currently registered patients of Grove Medical Centre.

Grove Medical Centre offers an exceptional work environment for those seeking a dynamic and supportive setting. Situated in the vibrant Lewisham Borough, our purpose-built premises provide a comfortable and efficient workspace, complemented by excellent transport links and ample on-site parking.

As a long-established PMS training practice, Grove Medical Centre is committed to professional development and continuous learning. Our reputation for providing outstanding patient care to over 12,500 individuals is matched by our dedication to fostering a friendly and supportive environment for our staff.

Working at Grove Medical Centre means being part of a forward-thinking team that values innovation and excellence. Our collaborative approach ensures that every team member feels valued and empowered to contribute to the delivering great medical care for all. The practice's commitment to innovation make it an exciting place to build your career.

Join us at Grove Medical Centre and experience the benefits of working in a practice that combines a strong sense of community with a commitment to excellence in healthcare. Whether you are a seasoned professional or looking to advance your career, Grove Medical Centre offers a fulfilling and rewarding work environment where you can thrive.