NHS Customer Service & Admin Apprentice

University Hospital Southampton NHS FT; Southampton; On-site; GBP 12,000 - 15,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is offering three enthusiastic Customer Service & Administration Apprentices to join the Outpatient Administration Centre (OAC). You will gain hands-on NHS administration and customer service experience while working toward a Level 2 Customer Service Practitioner Apprenticeship, with a friendly, supportive team.

You will learn to handle patient enquiries by telephone, email and in person, book and manage outpatient appointments, and provide

Qualifications

• GCSE English and Maths at grade 4/C or above (or equivalent).
• NVQ 2 diploma or equivalent experience.
• Experience in a customer-led environment is desirable.
• Competent in the use of Microsoft Office packages.
• Evidence of computer literacy.

Responsibilities

• Help patients by telephone, email and in person.
• Book, reschedule and cancel outpatient appointments.
• Support reception services and assist with patient enquiries.
• Provide administrative support to outpatient clinics.
• Work closely with colleagues to ensure an efficient service.

Skills

Customer service

Communication skills

Interpersonal skills

Teamworking

Education

GCSE English & Maths (4/C or above)

NVQ 2 diploma or equivalent

Tools

Microsoft Office

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

We are looking for three enthusiastic Customer Service & Administration Apprentices to join the Outpatient Administration Centre (OAC) at University Hospital Southampton. The OAC is a busy and supportive team at the heart of outpatient services, providing administrative and reception support to clinical teams across University Hospital Southampton, Princess Anne Hospital and Royal South Hants Hospital. This apprenticeship offers excellent training and development opportunities, allowing you to gain valuable NHS experience while working towards a Level 2 Customer Service Practitioner Apprenticeship.

During The Programme, You Will Develop Skills In

• Customer service and patient experience
• Communication and interpersonal skills
• Personal organisation and self-development
• Teamworking and collaboration

If you are motivated, eager to learn and looking to start a career in the NHS, we'd love to hear from you.

Working for our organisation

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations. Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast. We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information. At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients. At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description And Main Responsibilities

Join our busy Outpatient Administration Centre and play an important role in supporting patients across the Trust. As part of your apprenticeship, you will gain valuable administration and customer service experience while working towards a recognised qualification.

In This Role, You Will

• Help patients by telephone, email and in person.
• Book, reschedule and cancel outpatient appointments.
• Support reception services and assist with patient enquiries.
• Provide administrative support to outpatient clinics.
• Work closely with colleagues to ensure patients receive an efficient service.

We're Looking For Someone Who

• Has excellent communication.
• Is organised and able to manage a varied workload.
• Has good attention to detail and accuracy.
• Is confident using IT systems, including Microsoft Office.
• Is eager to learn, develop and complete an apprenticeship qualification.

You do not need previous administration experience, although experience in a customer-facing or professional environment would be beneficial. To be eligible, you must have GCSE English and Maths at Grade 4/C or above (or equivalent). You will receive paid off‑job training as part of your apprenticeship programme. This is an excellent opportunity to start a career in NHS administration while making a real difference to patients.

Person specification

Qualifications, Knowledge And Experience

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
• NVQ 2 diploma or equivalent experience
• Experience of working in a customer led environment
• Competent in the use of Microsoft Office packages
• Evidence of computer literacy

Desirable criteria

• Courses/further study attended to demonstrate evidence of personal development
• Proficient in the use of hospital computerised patient systems
• Call handling experience
• Experience of working shifts.

Trust Values

• Patient First
• Working Together
• Always Improving