Nexthink Platform Expert — DEX Monitoring (Remote)

Matchtech Group; Greater London; Remote; GBP 111,000 - 166,000; Full time

Job summary

Matchtech Group is recruiting a Nexthink Platform SME for a London-based law firm. The role is remote with occasional travel to London, Inside IR35, contract until 31 January 2027.

You will administer and maintain the Nexthink platform, develop dashboards, run investigations and campaigns, and work with Service Desk and EUC teams to improve end-user experience. The ideal candidate has hands-on Nexthink experience, strong analytical skills and the ability to communicate with stakeholders and

Qualifications

• Hands-on Nexthink platform administration experience.
• Experience with Digital Employee Experience (DEX) monitoring and analytics.
• Proven ability to create dashboards, investigations and campaigns.
• Experience developing remote actions and scripting.
• Strong endpoint analytics and device performance monitoring.
• Collaboration with Service Desk and EUC teams.
• Experience with platform maintenance and upgrades.
• Excellent troubleshooting and stakeholder communication.

Responsibilities

• Act as the Subject Matter Expert for the Nexthink platform.
• Manage and maintain Digital Employee Experience (DEX) monitoring and reporting capabilities.
• Develop and manage Nexthink dashboards, investigations and campaigns.
• Analyse endpoint performance and user experience trends through endpoint analytics.
• Create and maintain remote actions and scripting to automate issue resolution and platform management tasks.
• Work closely with Service Desk and EUC teams to drive proactive support and operational improvements.
• Identify, investigate and resolve end-user experience issues using Nexthink insights and telemetry.
• Perform platform administration, patching, upgrades and routine maintenance activities.
• Provide recommendations to improve device health, performance and user productivity.
• Support governance, reporting and continuous improvement initiatives across the platform.

Skills

Nexthink admin

DEX analytics

Dashboards

Remote actions

Endpoint analytics

Service Desk liaison

EUC collaboration

Maintenance

Troubleshooting

Stakeholder mgmt

Tools

Nexthink

Job description

Matchtech Group is recruiting a Nexthink Platform SME for a London-based law firm. The role is remote with occasional travel to London, Inside IR35, contract until 31 January 2027.

You will administer and maintain the Nexthink platform, develop dashboards, run investigations and campaigns, and work with Service Desk and EUC teams to improve end-user experience. The ideal candidate has hands-on Nexthink experience, strong analytical skills and the ability to communicate with stakeholders and