Nexthink Platform SME

Matchtech Group; Greater London; Remote; GBP 111,000 - 166,000; Full time

Job summary

Matchtech Group is recruiting a Nexthink Platform SME for a London-based law firm. The role is remote with occasional travel to London, Inside IR35, contract until 31 January 2027.

You will administer and maintain the Nexthink platform, develop dashboards, run investigations and campaigns, and work with Service Desk and EUC teams to improve end-user experience. The ideal candidate has hands-on Nexthink experience, strong analytical skills and the ability to communicate with stakeholders and

Qualifications

• Hands-on Nexthink platform administration experience.
• Experience with Digital Employee Experience (DEX) monitoring and analytics.
• Proven ability to create dashboards, investigations and campaigns.
• Experience developing remote actions and scripting.
• Strong endpoint analytics and device performance monitoring.
• Collaboration with Service Desk and EUC teams.
• Experience with platform maintenance and upgrades.
• Excellent troubleshooting and stakeholder communication.

Responsibilities

• Act as the Subject Matter Expert for the Nexthink platform.
• Manage and maintain Digital Employee Experience (DEX) monitoring and reporting capabilities.
• Develop and manage Nexthink dashboards, investigations and campaigns.
• Analyse endpoint performance and user experience trends through endpoint analytics.
• Create and maintain remote actions and scripting to automate issue resolution and platform management tasks.
• Work closely with Service Desk and EUC teams to drive proactive support and operational improvements.
• Identify, investigate and resolve end-user experience issues using Nexthink insights and telemetry.
• Perform platform administration, patching, upgrades and routine maintenance activities.
• Provide recommendations to improve device health, performance and user productivity.
• Support governance, reporting and continuous improvement initiatives across the platform.

Skills

Nexthink admin

DEX analytics

Dashboards

Remote actions

Endpoint analytics

Service Desk liaison

EUC collaboration

Maintenance

Troubleshooting

Stakeholder mgmt

Tools

Nexthink

Job description

Nexthink Platform SME

Nexthink Administration & Digital Employee Experience (DEX) Monitoring | Inside IR35 | ASAP Start | Contract until January 2027

We're partnering with a prestigious London-based law firm to secure an experienced Nexthink Platform SME to support and enhance the firm's Digital Employee Experience (DEX) monitoring capability.

This role will be responsible for the administration, maintenance and optimisation of the Nexthink platform, leveraging data and insights to improve end-user experience, proactively identify issues, and support EUC and Service Desk operations.

While primarily remote, candidates should be willing and able to travel to London on occasion for stakeholder engagement, workshops and project activities.

Key Responsibilities

• Act as the Subject Matter Expert for the Nexthink platform.
• Manage and maintain Digital Employee Experience (DEX) monitoring and reporting capabilities.
• Develop and manage Nexthink dashboards, investigations and campaigns.
• Analyse endpoint performance and user experience trends through endpoint analytics.
• Create and maintain remote actions and scripting to automate issue resolution and platform management tasks.
• Work closely with Service Desk and End User Computing (EUC) teams to drive proactive support and operational improvements.
• Identify, investigate and resolve end-user experience issues using Nexthink insights and telemetry.
• Perform platform administration, patching, upgrades and routine maintenance activities.
• Provide recommendations to improve device health, performance and user productivity.
• Support governance, reporting and continuous improvement initiatives across the platform.

Essential Skills & Experience

• Strong hands-on experience administering and supporting the Nexthink platform.
• Experience with Digital Employee Experience (DEX) monitoring and analytics.
• Proven expertise creating and managing dashboards, investigations and campaigns.
• Experience developing and supporting remote actions and scripts.
• Strong understanding of endpoint analytics, device performance monitoring and user experience management.
• Experience integrating Nexthink with Service Desk and EUC functions.
• Experience with platform maintenance, patching and upgrades.
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent communication and stakeholder management capabilities.

Desirable Skills

• Experience within legal, professional services or other highly regulated environments.
• Knowledge of Microsoft Endpoint Manager, Intune, SCCM or related endpoint technologies.
• Experience supporting large enterprise desktop environments.
• Familiarity with ITSM platforms such as ServiceNow.

Contract Details

• Role: Nexthink Platform SME
• Client: Leading London Law Firm
• Location: Remote with occasional travel to London
• IR35 Status: Inside IR35
• Start Date: ASAP
• Duration: Until 31st January 2027
• Rate: Competitive day rate