(**) Administration Assistant - Level 2/3 Apprentice Programme

VerseOne Group; Basildon; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is recruiting three Administration Assistant posts via an apprenticeship scheme across Basildon, Southend and Broomfield. You will provide professional administrative and clerical support, handle records, reception duties and queries, and contribute to smooth day-to-day service delivery.

The role is primarily administrative with occasional patient contact in a clinical environment; full-time 37.5 hours/week, 18-month apprenticeship, salary £25,272 per

Qualifications

• Demonstrable literacy and numeracy to functional skills level 1 or equivalent.
• Willingness to undertake a Level 2/3 Apprenticeship.
• IT skills in Microsoft Office Packages or equivalent.
• Understand importance of maintaining confidentiality.
• Ability to communicate effectively both verbal and in writing.

Responsibilities

• Provide a confidential, professional administrative service and high-level customer service.
• Communicate effectively with patients, relatives and colleagues in person and by phone.
• Manage enquiries, messages, post, paperwork and local booking systems.
• Maintain accurate electronic and paper records and scan/file information.
• Support meetings with room bookings and note taking; manage workload priorities.

Skills

Literacy & numeracy

Communication skills

Confidentiality

Professionalism

Education

Functional skills level 1 or equivalent

Willingness to undertake Level 2/3 Apprenticeship

Tools

Microsoft Office

Job description

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

Band 2

Main area Administration Grade Band 2 Contract 18 months (12–18-month apprenticeship programme where successful candidates will be required to participate in protected learning time in line with college requirements.) Hours Full time - 37.5 hours per week Job ref 390-NR-COR-MSE-5801

Site MSE Town Basildon Salary £25,272 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 15/11/2026 23:59

Regarding your application please be aware :-

We need your application to be in your FULL NAME as per your ID and any Professional Registration to be able to check these.

As per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold. for the role.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Job overview

Mid and South Essex are now recruiting for 3 Administration Assistant posts via an apprenticeship scheme across our 3 hospital sites - Southend, Basildon and Broomfield.

We are looking for organised and professional individuals to provide comprehensive administrative and clerical support to the service. You will help ensure the smooth day-to-day running of the team by managing records and documentation, coordinating clerical workloads, and undertaking reception and telephone duties.

The role involves responding to queries from colleagues, patients, relatives and carers, maintaining accurate service data, and working collaboratively with colleagues and partners to support effective service delivery.

Main duties of the job

As part of this role, you will:

• Provide a confidential, professional and efficient administrative service, delivering a high standard of customer service.
• Communicate effectively and sensitively with patients, relatives, carers, colleagues and external partners, both in person and by telephone.
• Manage enquiries, messages, post, paperwork and local booking systems, escalating issues appropriately when required.
• Maintain accurate electronic and paper records, including scanning, filing and updating information in line with records management requirements.
• Provide administrative support for meetings, including booking rooms and taking notes or minutes where required.
• Organise and prioritise your own workload to support the smooth running of the service.
• Support the maintenance of staff records, surveys, audits, training information and other administrative requirements.
• Assist with ordering and maintaining stationery and other supplies.
• Support the induction of new administrative colleagues and participate in mandatory training and appraisal.

This is primarily an administrative role and does not involve clinical duties, although there may be occasional contact with patients through reception, enquiries or working within a clinical environment.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

The successful candidates will play an important role in supporting the day-to-day delivery of the service by providing reliable and professional administrative support.

Your responsibilities will include:

• Acting as a helpful point of contact for patients, visitors, colleagues and partner organisations.
• Handling enquiries, correspondence, appointments and general office administration.
• Keeping records and service information accurate, organised and up to date.
• Supporting meetings through diary coordination, room bookings and note taking as required.
• Managing competing priorities and ensuring administrative tasks are completed efficiently.
• Assisting with staff records, training information, audits and ordering supplies.
• Helping to welcome and support new administrative colleagues joining the team.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person specification

Qualifications

• Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent
• Willingness to undertake a relevant Level 2/3 Apprenticeship

Knowledge and Experience

• IT skills in Microsoft Office Packages or equivalent experience

Communication Skills

• Understand importance of maintaining confidentiality
• Ability to communicate effectively both verbal and in writing
• Ability to relay correct messages both verbally and in writing

Personal and People Development

• Commitment to development and learning to support an environment for continuous improvement
• Demonstrates professionalism, self-awareness and emotional intelligence, with an understanding of own strengths and limitations

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.