New Tenancy Support Officer (Temporary)

Trent & Dove; Burton upon Trent; On-site; GBP 26,000 - 34,000; Full time

Job summary

Trent & Dove Housing in Burton upon Trent is seeking a tenancy sustainment officer to support new tenancy starts, mutual exchanges and successions during the first eight weeks.

You will collaborate with the Neighbourhoods department to prevent tenancy failures, share information across teams, and provide advice on welfare benefits and managing a home.

The role requires awareness of housing support, safeguarding legislation, and commitment to helping customers sustain tenancies and improve lives.

Qualifications

• Awareness of housing and support.
• Safeguarding Adults and Children legislation, policies and best practice.
• Basic knowledge of welfare benefits.

Responsibilities

• Support new tenancy including mutual exchanges and successions for the first eight weeks of a tenancy.
• Collaborate across the Neighbourhoods department to prevent tenancy failures by sharing information and concerns.
• Advise customers on welfare benefits and how to manage a home to sustain tenancies long-term.

Job description

At Trent & Dove Housing we go beyond what’s expected of us to transform lives, homes & communities because people deserve to enjoy life, do well and feel respected.

The post will support new tenancy including, mutual exchanges and successions for the first eight weeks of a tenancy. Vulnerable customers will be offered support to maximise income via benefits and grants where applicable, as well as being offered advice and assistance with how to manage a home. With a view to the customer sustaining the tenancy long-term.

Collaborative working within the Neighbourhoods department is essential for this role to be a success.

The aim is to prevent tenancies failing by early involvement from the tenancy sustainment team. A focus of the role will be to work across all teams, sharing information and concerns to support the tenant during the beginning of their tenancy.

The successful candidate should have an awareness of:

• Housing and support
• Safeguarding Adults and Children legislation, policies and best practice.
• Basic knowledge of welfare benefits

At Trent & Dove we work & smile because we see the difference we make, everyday.

We achieve & grow as we improve our skills for ourselves and customers.

We balance & thrive as we give and get support to enjoy our lives and what we do.

Whether we’re on the road or working from home, or in the office, what connects us is: A better future for everyone.