NEW Team Leader

Body Shop (The); London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in ethical beauty is seeking a Team Leader to support store management in delivering retail excellence and enhancing customer experience. The ideal candidate will have a passion for beauty, strong communication skills, and experience in customer-facing roles. This full-time position offers comprehensive onboarding, staff discounts, and opportunities for personal growth in a diverse and inclusive environment.

Benefits

Staff discounts and freebies on new products

Paid volunteer days and opportunities for activism

Casual dress code

Living wage options and growth opportunities

Inclusive environment with support for diversity and belonging

Qualifications

• Experience in a customer-facing role.
• Passion for beauty and retail.
• Ability to multitask and work flexible hours.

Responsibilities

• Support Store Management in driving retail excellence and strong sales.
• Handle customer concerns and provide solutions.
• Coach Customer Consultants to drive engagement and loyalty.

Skills

Communication

Interpersonal skills

Problem solving

Time management

Customer service

Job description

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About The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision of business as a force for good. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots influence everything we do, from our iconic window posters to our vegetarian products and campaigns. We stand for honesty and doing things differently.

The Body Shop is dedicated to positive economic, social, and environmental impact. We are fighting for our beliefs now more than ever, breaking the mold naturally, and seeking someone who can bring fresh ideas.

Your Role in a Nutshell

As an aspirational leader with enthusiasm for our brand and a strong connection to our purpose, you'll support the Store Management team in driving the store and your team to deliver retail excellence, strong sales, and an engaging customer experience.

More About The Role

• Handle customer concerns efficiently and share feedback with Store Management.
• Problem solve proactively using available resources.
• Support store layout, visual merchandising, inventory management, and other operations.
• Communicate effectively and act as a responsible role model.
• Show interest and passion for the beauty market, competitors, and products.
• Work with the Store Management team to shape a customer-focused store experience, coaching Customer Consultants to drive engagement and loyalty, and meet sales targets.
• Identify and attract high-potential candidates and develop current team members.

What We Look For

• Experience in a customer-facing role and a passion for beauty and retail.
• Effective communication and operational skills.
• Strong interpersonal skills to build rapport and provide solutions.
• A positive mindset and willingness to develop.
• Ability to multitask, manage time, and work flexible hours.
• Ability to work independently with minimal guidance.

What We Offer

• Comprehensive onboarding and training.
• Staff discounts and freebies on new products.
• Paid volunteer days and opportunities for activism.
• Casual dress code with our famous Green Apron.
• Living wage options and growth opportunities.
• Inclusive environment with support for diversity and belonging.

Talent Drivers

Collaborative Skills, Purpose, Personal Conduct, Leadership, Commerciality

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Industries

Strategic Management Services