NEW Team Leader

Body Shop (The); London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in ethical beauty, The Body Shop, is looking for a Team Leader to support the Store Management team. Responsibilities include driving sales results, enhancing customer experiences, and developing team members. Ideal candidates will have strong interpersonal skills and a passion for beauty.

Benefits

50% staff discount on products

Paid volunteer days

Opportunities for career growth

Free products on launches

Support for inclusion networks

Qualifications

• Experience in a customer facing role and a genuine passion for beauty & the retail industry.
• Strong communication skills to build rapport with customers.
• Positive mindset with willingness to continuously develop yourself.

Responsibilities

• Support Store Management team in driving retail excellence.
• Handle customer concerns efficiently and effectively.
• Shape a customer focused store experience by coaching Customer Consultants.

Skills

Interpersonal skills

Customer engagement

Problem-solving

Time management

Job description

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The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good thats us. Over 40 years later, were proud to be pioneering cruelty-free beauty every step of the way. Were the original ethical beauty brand. Weve got a thing for empowering people and enriching our planet. Were all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. Were never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good thats us. Over 40 years later, were proud to be pioneering cruelty-free beauty every step of the way. Were the original ethical beauty brand. Weve got a thing for empowering people and enriching our planet. Were all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. Were never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. Were fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone whos not afraid to mix things up.

Your role in a nutshell

As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, youll support the Store Management team in driving the store & your team mates to deliver retail excellence, strong sales results & an engaging customer experience.

More About The Role

• Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solves effectively & proactively as much as possible using available resources
• Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed.
• Communicate effectively & act as a flexible & responsible role model to your team
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
• Working with the Store Management team to:
• Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Ensure development of customer loyalty to further build The Body Shop brand
• Meet sales & performance targets
• Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants
  
  

What We Look For

• Experience in a customer facing role and a genuine passion for beauty & the retail industry
• Ability to communicate & listen effectively & demonstrate operational skills
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself
• Ability to multitask, manage time & work flexible hours
• Ability to work independently with minimal direction
  
  

What We Offer

• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% staff discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We dont believe in uniformity. Well give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
  
  

Talent Drivers

Collaborative SkillsPurposePersonal ConductLeadershipCommerciality

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Strategic Management Services

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