New Homes Aftercare Coordinator

West Kent Housing Association; Sevenoaks; Hybrid; GBP 27,000 - 33,000; Part time

Benefits offered by this job

Generous annual leave

Hybrid work options

Pension with employer contributions

Health cash plan

Life assurance

Income protection

Wellbeing grant

Job summary

West Kent Housing Association is seeking an Aftercare Administrator to support the Aftercare Team with the 12-month defect period for new homes. You will manage the aftercare inbox, raise works orders and assist with visit appointments.

The role also handles utility payments for void periods and coordinating supplier changes, with disputes over bills as needed. The ideal candidate will be organized with excellent IT skills and proficiency in Word and Excel, and comfortable juggling a busy

Qualifications

• Must have strong customer service skills.
• Be well organized with the ability to manage a busy workload.
• Excellent IT skills; proficient in Microsoft Word and Excel.

Responsibilities

• Manage the aftercare inbox and raise works orders.
• Assist with scheduling visits and coordinating appointments.
• Coordinate utility payments for void periods and dispute incorrect bills.

Skills

Customer service

Organizational skills

IT skills

Microsoft Word

Microsoft Excel

Tools

Office suite

Job description

West Kent Housing Association is seeking an Aftercare Administrator to support the Aftercare Team with the 12-month defect period for new homes. You will manage the aftercare inbox, raise works orders and assist with visit appointments.

The role also handles utility payments for void periods and coordinating supplier changes, with disputes over bills as needed. The ideal candidate will be organized with excellent IT skills and proficiency in Word and Excel, and comfortable juggling a busy