New Homes Aftercare Administrator

West Kent Housing Association; Sevenoaks; Hybrid; GBP 27,000 - 33,000; Part time

Benefits offered by this job

Generous annual leave

Hybrid work options

Pension with employer contributions

Health cash plan

Life assurance

Income protection

Wellbeing grant

Job summary

West Kent Housing Association is seeking an Aftercare Administrator to support the Aftercare Team with the 12-month defect period for new homes. You will manage the aftercare inbox, raise works orders and assist with visit appointments.

The role also handles utility payments for void periods and coordinating supplier changes, with disputes over bills as needed. The ideal candidate will be organized with excellent IT skills and proficiency in Word and Excel, and comfortable juggling a busy

Qualifications

• Must have strong customer service skills.
• Be well organized with the ability to manage a busy workload.
• Excellent IT skills; proficient in Microsoft Word and Excel.

Responsibilities

• Manage the aftercare inbox and raise works orders.
• Assist with scheduling visits and coordinating appointments.
• Coordinate utility payments for void periods and dispute incorrect bills.

Skills

Customer service

Organizational skills

IT skills

Microsoft Word

Microsoft Excel

Tools

Office suite

Job description

Description

15 hours per week

Full-time equivalent of £29,923 per annum

Job Role

We are looking for an Aftercare Administrator to support the Aftercare Team with the administration of the 12-months defect period for our new homes. Day to day, you will be responsible for the general management of the aftercare inbox, raising works orders and assisting with making appointments for visits.

This role also involves managing the utility payments for void periods West Kent is responsible for. You will co-ordinate the change of supplier for our new homes and dispute incorrect bills with the utility provider.

You must be organised and have great customer service skills. You will be calm and able to juggle a busy workload with changing priorities. You must have excellent IT skills and be proficient in Microsoft word and excel.

About Us

At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Ourvisionis to deliver places to live and space to grow for our current and future residents.

Ourvaluesguide us to how we do thingsfrom delivering on our promises, working withhonesty,integrity, andflexibility,showingcompassionandself-awareness,as well as a commitment tolearningand equally importantworking hard and having fun.

We offer a fantastic range of benefits including:

• Generous annual leave entitlement and additional time off over Christmas
• Hybrid and flexible working options
• Competitive pension scheme with generous employer contributions

The role will be based in our Sevenoaks office. We offer a flexible approach to hybrid working, with full-time employees attending the office twice a week.

Hours

Monday - Friday (3 hours per day between 9am and 5pm - hours to be agreed with successful candidate)

Advert Closing Date: 9am on Thursday 26 November 2026
Interview Date: Wednesday 9 December 2026

• We offer a fantastic range of benefits including a generous annual leave entitlement and additional time off over Christmas, hybrid and flexible working options, a competitive pension scheme with generous employer contributions, health cash plan, life assurance and income protection and an annual grant to support your wellbeing.

Documents

Supporting documents for this role

• Aftercare Administrator Job Description 2026.docx 779.2 KB Download