New Car Sales Manager

Stellantis &You UK; Edgware; Sur place; GBP 45 000 - 70 000; Plein temps

Avantages offerts par ce poste

Company Car Scheme

Discounts on services

Pension 7%

Annual leave 22–26 days

Private medical insurance

Reward Gateway

Family-friendly policies

Employee assistance programme

Occupational health

Personal accident insurance

Training opportunities

Shared incentive plan

Health cash plan

Paid sick leave

Résumé du poste

Stellantis &You UK in Edgware seeks an experienced New Car Sales Manager to lead the dealership team, drive new and existing customer engagement, and oversee budgets and KPI attainment.

You will recruit, train, and coach staff to achieve sales targets while maintaining high customer satisfaction and a premium Stellantis brand experience. An emphasis on leadership and strategy will help grow the dealership’s performance.

Qualifications

• Ensure effective sales and lead management processes.
• Drive department KPI achievement and exceed targets.
• Proven track record of delivering results and high customer satisfaction.
• Strong management of a large team to deliver business results.
• Handle customer queries and complaints effectively.
• Support sales team in deal building, negotiation and closing.

Responsabilités

• Plan, monitor, and maintain budgetary controls.
• Manage departmental deadlines and ensure high levels of customer satisfaction.
• Recruit, select, and onboard new talent.
• Develop and support your team to achieve individual and business goals.

Connaissances

Sales processes

KPI attainment

Customer satisfaction

Team management

Issue resolution

Deal negotiation

Closing

Description du poste

his role is based in our Edgware dealership: 360/366 Burnt Oak Broadway, London HA8 5AN

• Manufacturer owned dealership opportunity.
• Competitive commission structure.

About Us

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and commission structure.

Additional Benefits

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Single Private Medical Insurance
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
• Paid sick leave upon completion of Probationary period.

Role Overview:

An exciting new opportunity has come up here at Edgware. This is a great opportunity for you to become a key member of our Dealership team.

As a New Car Sales Manager you will collaborate with colleagues in seeking and connecting with new and existing customers and markets.

In this role you will also:

• Plan, monitor, and maintain all relevant budgetary controls.
• Manage departmental deadlines and ensure high levels of customer satisfaction.
• Recruit, select, and onboard new talent.
• Develop and support your team to achieve both individual and business goals.

The ideal candidate will have:

Essential skills:

• Ensure effective sales processes and lead management processes are adhered to
• Possess the drive and talent to achieve and exceed departmental KPI’s
• Proven Track record of delivering results along with exceptional customer satisfaction scores.
• Strong management skills & experience in managing a large team of staff to deliver the best results for the business & customer.
• Ability to handle and manage any customer queries & complaints effectively.
• Support the sales team in deal building, negotiation and closing

A Day in the Life:

“We always kick off the day with a morning meeting. To get the most out the team and set their day up right I believe that having interactive, fun meetings work best and this is what I like to bring to the table when I’m given the opportunity to carry out the meetings. I like to include refreshers like product presentation and quizzes and use presentations to keep the team up to date with the latest Special Offers and New Car Releases. This usually helps wake the team up and get the positive mindset flowing. Once our showroom is looking neat and tidy with all POS displayed correctly it’s down to business where I spend the day supporting the Sales Team to get the most out of their day giving them a help in hand where they need it or helping them achieve a good quality sale with good quality customer service.

We get enquiries sent through to us from the hub and something I hold close to my heart is actioning every enquiry quickly with quality in order to get to the customer first and provide a top quality experience. A digital lead should be treated with the urgency of a customer standing in the showroom.

The sales side of things is usually work in and around the admin tasks which consume a great portion of the day. This can include completing Profit and Loss sheets, maintaining and updating a delivery doc, calling customers cars off from the port, reporting financial forecasts to the management team, reporting registration forecasts to the Regional Operations Manager and the Brands, searching and obtaining stock for new customer orders and attending monthly meetings with the Brand’s directors. It’s important for us here at Manchester to ensure all the admin is right and in place so we can focus solely on selling the next car and looking after the next customer. With a Sales Admin background, I believe in a clear desk provides a clear mind helping us to function at 100% ability in the areas that we need to the most.

I stand by treating every customer like it’s your mother, father, brother, sister, auntie, uncle, grandparent or cousin. This way our team will go that extra mile for everyone they meet and provide the true Stellantis experience. It’s ideal to monitor the performance of the Sales Team to have keep them on the best possible path to maximise their ability as Sales Advisor so regular 1 on 1’s are carried out throughout the month.

Let’s Work together:

We are looking for an experienced Sales Manager to work alongside our sales team. You will have demonstrable sales experience along with excellent communication and planning skills and a passion for best-in-class customer service as well as the want to develop and grow team members to succeed.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.