New Business Support Administrator - Conveyancing

Watson Woodhouse & Macks Solicitors; Tees Valley; In loco; GBP 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company pension

33 days annual leave

Staff discount on fees

Professional membership payments

Professional development

Employee referral scheme

Additional leave for long service

Birthday leave

Descrizione del lavoro

Watson Woodhouse & Macks Solicitors, based in Middlesbrough, is seeking a proactive New Business Support Administrator to join their conveyancing team. You will manage new client enquiries, open and maintain client files, and provide general ad hoc secretarial support to ensure smooth legal processes.

The role emphasizes client-facing duties, organisation, and accuracy, with opportunities for professional development within a well-established practice in the Tees Valley area.

Competenze

• Previous experience in a legal or administrative role, ideally within conveyancing, is desirable but not essential.
• Strong written and verbal communication skills.
• Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively.
• High level of attention to detail and accuracy.
• Proficient in Microsoft Office and basic IT skills.

Mansioni

• Act as the first point of contact for new client enquiries via phone, email or in person.
• Provide a professional and welcoming experience for potential clients.
• Accurately open new client files and maintain them in line with procedures.
• Provide adhoc secretarial duties including calendars, appointments, and document preparation.
• Respond to client queries with regular, proactive communication to ensure satisfaction.
• Assist with general administrative tasks such as data entry, filing and document management.

Conoscenze

Communication

Organisational

Attention to detail

Microsoft Office

Client focus

Strumenti

Microsoft Office

Descrizione del lavoro

We are a full-service law firm based in Middlesbrough serving clients throughout the UK and further afield. We have an outstanding reputation for delivering high-quality advice with exceptional personal service. With a history stretching back over 30 years, we recognise the importance of the contribution that businesses like ours should and can have to the local community and we, therefore, encourage our employees to get involved and give back to the local community in which we live and work. Our vision is to set the standard for legal excellence & deliver justice for the people and in doing so, to become the law firm of choice & champion of the community for businesses, organisations and individuals. To meet our vision and deliver an outstanding service we employ individuals who understand our client’s needs and take pride in what they do and how they do it. Our values go to the heart of the firm. They define who we are and how we work. By remaining true to our values, we will achieve our vision. This is what we value most: Teamwork – we trust and respect one another. We see strength in our diversity as individuals and as a practice. We achieve the best outcomes for clients when we work collaboratively, recognizing and respecting the different perspectives that we bring. Excellent Client Service – We take the time to truly understand our clients’ needs and aim to provide practical, tailored and commercial solutions – not just options – to help them achieve their goals. Professionalism – We work to the highest professional and technical standards, acting with the upmost integrity at all times. We are fiercely proud of our reputation as a trusted adviser to our clients, often over several generations, and continually strive to ensure that our client’s interests come first and foremost. Our People – We work together to create an open, supportive and friendly working environment where our people feel valued, can develop their careers and achieve their professional ambitions. If this sounds like a vision you would like to be a part of, our values resonate with your own personal values, and you meet the requirements of the role described, we’d be delighted to hear from you.

Macks Solicitors is a well established and respected conveyancing practice committed to delivering exceptional legal services. As we grow, we are seeking an enthusiastic, detail- oriented administrator to join our team. If you have strong administrative skills and are looking for a rewarding career in the legal sector, we would love to hear from you.

Overview: We are seeking a proactive and organised individual to join our team as a New Business Support Administrator. This key role will involve managing new client enquiries, opening and maintaining client files, and providing general adhoc secretarial support to our conveyancing team. You will be the first point of contact for new clients and play a pivotal role in ensuring the smooth operation of our legal processes.

Key Responsibilities:

• Act as the first point of contact for new client enquiries, either via phone, email, or in person.
• Provide a professional and welcoming experience for potential clients.
• Accurately open new client files, ensuring that all necessary documentation is obtained, processed, and properly stored in line with the department’s procedures.
• Provide adhoc secretarial duties, including managing calendars, scheduling appointments, and assisting with the preparation of legal documents and correspondence.
• Assist with managing and responding to client queries, maintaining regular communication and ensuring a high level of client satisfaction.
• Assist with general administrative tasks as needed, including data entry, filing, and document management.

Skills and Qualifications:

• Previous experience in a legal or administrative role, ideally within conveyancing, is desirable but not essential.
• Strong communication skills, both written and verbal.
• Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively.
• High level of attention to detail and accuracy.
• Proficient in Microsoft Office.
• A proactive and professional approach to work with a strong client-focused attitude.

What we will offer in return:

• Company pension scheme
• 33 days annual leave inclusive of bank holidays
• Staff discount on fees
• Professional membership payments
• Professional development
• Employee referral scheme
• Additional leave for long service
• Birthday leave