New Business Support Administrator - Conveyancing

Watson Woodhouse Limited; Tees Valley; Hybrid; GBP 18,000 - 26,000; Part time

Benefits offered by this job

Company pension scheme

33 days annual leave inclusive of bank

Staff discount on fees

Professional membership payments

Additional leave for long service

Birthday leave

Job summary

Watson Woodhouse Limited in Middlesbrough is seeking a proactive New Business Support Administrator on a part-time basis. The role involves handling new client enquiries, opening and maintaining client files, and providing general secretarial support to the conveyancing team.

You will be the first point of contact for prospective clients, ensuring smooth operations of legal processes and timely communication. A strong admin background and proficiency in MS Office are essential.

Qualifications

• Previous experience in a legal or administrative role is desirable.
• Strong written and verbal communication skills.
• Excellent organisational skills with the ability to multitask.
• Proficient in Microsoft Office applications.
• A proactive and professional approach with a client-focused attitude.

Responsibilities

• Be the first point of contact for new client enquiries via phone, email or in person.
• Open new client files accurately and maintain them to department procedures.
• Provide adhoc secretarial support, including calendar management and document preparation.
• Respond to client queries with clear communication and maintain high client satisfaction.
• Support general administrative tasks such as data entry, filing and document management.

Skills

Communication skills

Organisational skills

Attention to detail

Microsoft Office

Proactive attitude

Client-focused

Job description

New Business Support Administrator - Conveyancing

Middlesbrough, Teesside, United Kingdom

Part Time

Closes November 01, 2026

We are a full-service law firm based in Middlesbrough serving clients throughout the UK and further afield. We have an outstanding reputation for delivering high-quality advice with exceptional personal service.

With a history stretching back over 30 years, we recognise the importance of the contribution that businesses like ours should and can have to the local community and we, therefore, encourage our employees to get involved and give back to the local community in which we live and work.

Our vision is to set the standard for legal excellence & deliver justice for the people and in doing so, to become the law firm of choice & champion of the community for businesses, organisations and individuals. To meet our vision and deliver an outstanding service we employ individuals who understand our client's needs and take pride in what they do and how they do it. Our values go to the heart of the firm.They define who we are and how we work. By remaining true to our values, we will achieve our vision. This is what we value most:

Teamwork- we trust and respect one another. We see strength in our diversity as individuals and as a practice. We achieve the best outcomes for clients when we work collaboratively, recognizing and respecting the different perspectives that we bring.

Excellent Client Service- We take the time to truly understand our clients’ needs and aim to provide practical, tailored and commercial solutions - not just options - to help them achieve their goals.

Professionalism- We work to the highest professional and technical standards, acting with the upmost integrity at all times. We are fiercely proud of our reputation as a trusted adviser to our clients, often over several generations, and continually strive to ensure that our client's interests come first and foremost.

Our People- We work together to create an open, supportive and friendly working environment where our people feel valued, can develop their careers and achieve their professional ambitions.

Macks Solicitors is a well established and respected conveyancing practice committed to delivering exceptional legal services. As we grow, we are seeking an enthusiastic, detail- oriented administrator to join our team. If you have strong administrative skills and are looking for a rewarding career in the legal sector, we would love to hear from you.

Overview:

We are seeking a proactive and organised individual to join our team as aNew Business Support Administrator on a part time basis. This key role will involve managing new client enquiries, opening and maintaining client files, and providing general adhoc secretarial support to our conveyancing team. You will be the first point of contact for new clients and play a pivotal role in
ensuring the smooth operation of our legal processes.

Key Responsibilities:

• Act as the first point of contact for new client enquiries, either via phone, email, or in person. Provide a professional and welcoming experience for potential clients
• Accurately open new client files, ensuring that all necessary documentation is obtained, processed, and properly stored in line with the department's procedures
• Provide adhoc secretarial duties, including managing calendars, scheduling appointments, and assisting with the preparation of legal documents and correspondence
• Assist with managing and responding to client queries, maintaining regular communication and ensuring a high level of client satisfaction
• Assist with general administrative tasks as needed, including data entry, filing, and document management

Skills and Qualifications:

• Previous experience in a legal or administrative role, ideally within conveyancing, is desirable but not essential
• Strong communication skills, both written and verbal
• Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively
• High level of attention to detail and accuracy
• Proficient in Microsoft Office
• A proactive and professional approach to work with a strong client-focused attitude

What we will offer in return:

• Company pension scheme
• 33 days annual leave inclusive of bank holidays
• Staff discount on fees
• Professional membership payments
• Additional leave for long service
• Birthday leave