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New Business Operations Manager

LEAP Legal Software UK

London

Hybrid

GBP 50,000 - 70,000

Full time

Yesterday

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Job summary

A leading legal tech company in London is seeking a New Business Operations Manager to oversee sales and marketing processes, manage the lead generation team, and ensure clients maximize their software investment, with a focus on growth and operational efficiency.

Benefits

Private health insurance

£50 gym contribution

Pension contribution

Generous annual leave

Flexible working hours

Professional development opportunities

Dog friendly office

Qualifications

At least three years of management experience in B2B sales.
Strong analytical and communication skills.
Experience in working with marketing teams.

Responsibilities

Manage the lead generation team and their daily activities.
Implement new technologies to support marketing and sales.
Analyse and manage lead development pipeline.

Skills

Analytical Skills

Communication Skills

Leadership

Tools

Salesforce

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LEAP Legal Software UK provided pay range

This range is provided by LEAP Legal Software UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from LEAP Legal Software UK

"It means a lot to sell something you believe in. And commission is uncapped!"

New Business Operations Manager, Battersea office

Work for a culture that values its employees
Permanent, Full-time, Hybrid

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI, one of the largest international Legal Tech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people'. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you'll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters' working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you'll find yourself in good company here.

Meet the team

Our vision is to be the world's most valued Legal Tech company, and our Sales Team is the influential movers and shakers driving our value skywards with every new client.

Whether you're renewing old client contracts or selling solutions to new clients, you'll grow our client base by putting LEAP's market leading software into the hands of more and more law firms worldwide.

You'll combine resilience, determination, an understanding of the power of processes, and a never give up attitude with a human touch as you offer best in class solutions. With focused training to grow product and market knowledge, uncapped commissions, world-class systems and sales management, and a quality product that people love, you can work to achieve the financial independence that you crave.

The role

The New Business Operations Manager is responsible for the processes, tools, and technologies that support the sales and marketing teams, including the company's Customer Relationship Management (CRM) platform, while also managing the lead generation team on a day‑to‑day basis.

As a LEAP ambassador, you will be committed to helping clients maximise their investment by ensuring they use the software to its full potential. You will proactively monitor client accounts and usage metrics, and maintain regular communication throughout their lifecycle to highlight LEAP's value and drive product adoption. In addition, you will identify training needs, deliver remote training sessions where appropriate, and provide feedback to other departments as required.

Requirements

What you'll do

Track long-term sales data
Implement new technologies as needed to support marketing and sales teams
Train the team in new technology and software
Daily management and development of a team of Lead Generators
Daily pipeline management activity, including call volume, quality conversations, follow-up conversations, internal dialogues, and opportunity advancing phone calls
Analyse and manage lead development pipeline, qualified/converted leads/opportunities, pipeline velocity, percentage of leads rejected, leads closed/won, and opportunities
Follow ethical practices with consumer and customer data
Work with New Business Sales Managers to optimise the flow of leads based on average opportunity size, pipeline velocity, and diary management; maintain an appropriate lead generation pipeline to support the continuous flow of new opportunities to sales
Work with the marketing team on marketing campaigns
Assist the marketing team in determining customer outreach methods
Proactively engage with key internal staff to receive feedback on lead quality and campaign progress
Manage events and the BDM's activities

What You'll Bring

You must have at least three years of management experience in B2B sales
Leadership, professionalism, desire to learn, and willingness to contribute to continuous improvement
Strong analytical skills
Strong communication skills
In-depth knowledge of Salesforce
Experience in working with marketing teams to run successful campaigns
Call centre management would be desirable

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application.

Benefits

What you'll get

We offer a competitive salary, a realistic and rewarding commission plan, and a comprehensive benefits package.

LEAP pays 8% of your salary into your pension
Private health insurance, including optical and dental
£50 a month gym contribution
Life insurance cover
Employee Assistance Program
Generous Professional Development Fund
Enhanced parental leave
PerkBox Membership
Cycle to work scheme
25 days holiday (plus 8 bank holidays)
Work anniversary rewards
Paid time off to give blood
Volunteer day - We offer 1 day per year for a charity of your choice
Free healthy breakfast, light lunch, snacks
A dog friendly office

Life at LEAP

LEAP is all about impact, growth, and ownership. We're united by a genuine passion for what we do, enriched by the care we show to our customers and each other, and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership, and so much more.

We strongly believe that personal development and career progression are at the heart of a healthy, high-performing culture, and we're committed to empowering LEAPsters with resources and ongoing support. With us, your career will grow as you do, with opportunities to step into new roles, explore new departments, and even work abroad.

Explore the role further

Discover the human side of cutting edge LegalTech.

Life at LEAP

Discover more LEAP opportunities

Closing Date: Monday 14th July, 2025

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Industries
IT Services and IT Consulting

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