New Business Executive

Brown & Brown, Inc.; Maidstone; On-site; GBP 30,000 - 36,000; Full time

Job summary

First Insurance, part of Brown & Brown UK, is seeking a Renewals Executive to manage a growing book of business from Maidstone. You will renew approximately 20+ client policies each month, provide expert renewal advice, and ensure accurate documentation and market searches to secure competitive terms.

You will deliver a high standard of customer service, handle policy changes, and work toward income targets while maintaining FCA compliance and professional conduct.

Responsibilities

• Renew own book of business monthly (20+ clients, client-facing and telephone-based)
• Complete administrative tasks: issue documents, diary management, renewals re-broking, policy records, client schedules
• Provide quotes and market searches to obtain competitive products for existing clients
• Deliver exceptional customer service and meet FCA compliance obligations
• Negotiate insurance rates with clients and insurers to maximise income
• Handle mid-term adjustments and client inquiries efficiently
• Keep accurate records and manage communications with clients and insurers

Job description

## Renewals ExecutiveApplylocations: Maidstone, England, United Kingdomtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R26\_0000000731Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.First Insurance, a valued member of Brown & Brown UK, are looking to recruit an experienced Renewals Executive to join their team. The successful applicant will play a key role in supporting the growth of the Company, by proactively ensuring all renewals allocated are renewed in a correct and accurate manner. They will also be tasked with providing an excellent customer experience and specialist advice in line with Company values, and undertaking accurate administrative tasks**.**JOB OBJECTIVE:The role of the renewal executive is to retain and expand the existing book of business and to advise on the most appropriate insurance to meet the client’s needs.SPECIFIC DUTIES AND RESPONSIBILITIES:* Responsible for renewing your own book of business each month (approx. 20+ clients, which are both client facing and telephone based)* Accurately completes administrative tasks such; issue documents to the client, diary management, checking proposal documents, renewals re-broking, setting up policy records, creating client schedules, and handling insurer and client queries.* Sell the benefits of renewal to clients* Achieve income targets whilst adhering to FCA compliance obligations.* The achievement of retention targets alongside income targets.* Provide quotes for existing clients generating new business e.g. excess layers, cross selling additional policies* Making contact with clients when their policy falls due for renewal, ensuring that any cover or policy changes are actioned along with the completion of a full market search to obtain the most competitive product.* To administer the renewal from the initial review, through to market search, quotation, closing of sale, issuing of cover and follow up documentation requests.* Negotiating insurance rates with clients and underwriters and to trade with insurers to maximise income potential.* Manage incoming enquiries, for example mid-term adjustments, deal with the request or direct them to relevant departments.* Deliver exceptional levels of customer service at all times.* General administration work: Prioritise all client communication (via phone, email and in person) to ensure the customer receives a high level of customer service.* To ensure accuracy, efficiency and professionalism when dealing with internal and external clients, including both colleagues and insurers.We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.