Personal Assistant

Gloucestershire Health and Care; Gloucester; On-site; GBP 28,000 - 31,000; Part time

Job summary

Gloucestershire Health and Care NHS Foundation Trust in Gloucester seeks an Administrative Services role (Grade Band 4) on a fixed-term basis for up to 9 months. The part-time post (22.5 hours/week) is based at Acorn House, Gloucester, with salary pro rata of £28,392–£31,157 per year.

The role provides comprehensive secretarial and PA support to the CAMHS Service Director and wider management, including diary management, travel, meetings, minute taking, and confidential administration.

Qualifications

• GCSE level 4+ (or equivalent) including English and maths.
• NVQ Level 2 in administration or equivalent experience.
• NVQ Level 3 Administration / RSA Level 3 or equivalent experience.
• Experience of working in the NHS would be advantageous.

Responsibilities

• Provide comprehensive secretarial and personal assistant support to CAMHS Service Director and wider management.
• Operate as part of the PA team to ensure service delivery and adequate PA cover.
• Maintain professional image through excellent customer care in all activities.
• Adopt a flexible approach to meet objectives within timescales.
• Maintain strict confidentiality at all times.

Education

GCSE level 4+ including English and maths

NVQ Level 2 in administration or equivalent experience

NVQ Level 3 Administration / RSA Level 3 or equivalent

Experience in NHS

Job description

Main area Administrative Services Grade Band 4 Contract 9 months (Fixed term for up to 9 months) Hours Part time - 22.5 hours per week Job ref 327-26-387-C

Site Acorn House Town Gloucester Salary £28,392 - £31,157 per annum pro rata Salary period Yearly Closing 02/11/2026 23:59

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people's own homes and in a range of other locations across the county .

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care . We put people at the heart of our services, focusing on personalised care by asking 'what matters to you '.

We're passionate about making sure that everyone can contribute to achieving our mission and w e are continually working to support healthy and happy high-quality team s in all areas of the Trust .

Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.

It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .

Job overview

This role is offered on a fixed term/secondment basis for up to 9 months. The hours are part-time, 22.5 hours per week.

*Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment*

The role is based within the Child and Adolescent Mental Health Service(CAMHS) at its Gloucester site, however it may be necessary for the post holder to travel, on an infrequent basis, to other sites within Gloucestershire to support at times of staff shortages etc.

Take responsibility for operational management tasks as delegated by CAMHS Support Services Lead.

Main duties of the job

· To provide a full confidential, administrative and secretarial service to the CYPS Service Director (including wider CAMHS Management as requested)

· To work as a member of the wider PA team to ensure service delivery and adequate PA cover is provided

· To project the professional image of the business through demonstrating excellent customer care in all activities

· To adopt a constantly flexible approach to ensure that objectives are completed efficiently and within given timescales

· To maintain confidentiality at all times

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Detailed job description and main responsibilities

· To provide comprehensive and efficient secretarial and personal assistant support ensuring the accurate and timely production of work to a high standard.

· Word processing, audio-typing, production of letters, documents, tables, presentations using Microsoft Office programmes (Word, PowerPoint and Excel in particular).

· Complex and frequently changing diary management using Microsoft Outlook.

· Booking and arranging travel, transport and accommodation.

· Setting up and using multi-media technology such as MS Team.

· Provide formal reports regarding the analysis of CAMHS information (this may include some statistical analysis).

· Receive and make telephone calls, taking messages, dealing with telephone and email enquiries appropriately and ensuring accurate and timely communication of messages.

· Log and prioritise post, taking appropriate action and responding as required.

· Communicate with a variety of people on a range of matters and keep accurate and complete records consistent with the Trust’s policies and procedures.

· Provide and receive complex and sensitive information to work colleagues and clients using tact and diplomacy.

· Be responsible for organising meetings, conferences and workshops including preparation of agendas, arranging venues and hospitality and ensuring follow-up actions are initiated and arranged.

· Support Board level meetings by comprehensive minute taking.

· Maintaining accurate and efficient filing systems, both electronically and on paper, ensuring strict confidentiality of client/staff identifiable information.

· Providing support for routine HR procedures e.g. recruitment and selection, annual leave, as delegated by CAMHS Management.

· Assist in collating tenders for the procurement of goods and services and ensuring that relevant documentation of the procedures are completed.

· Maintaining awareness of strategic developments within the Trust.

· Sourcing information for the Director on key initiatives/developments nationally and locally.

· Assist in ordering and maintaining stationery stock, office equipment and other physical assets as required.

· Undertake any other appropriate duties as may be delegated from time to time.

· Be able to work to deadlines as required by the service needs.

· Actively participate in team meetings and discussions with colleagues and managers to make constructive suggestions as to how services could be improved with own work area and implementing such changes with guidance from line manager.

· Acts in ways that support equality and value diversity. Treat everyone with whom you come in contact with dignity and respect and recognise and report behaviour that undermines equality and diversity.

To support compliance with UK immigration requirements, all applicants who require a visa to work in the UK must disclose their visa history in full. This includes current and previous sponsors, dates of sponsorship, visa category, and any changes of employment. If you are on a Graduate or Dependant Visa, please disclose the expiry date on your application. Incomplete information may mean we are unable to consider your application

Person specification

• GCSE level 4 and above (Grade C) to include English and maths
• NVQ Level 2 in administration or equivalent experience NVQ Level 3 Administration / RSA Level 3 or equivalent experience
• Ability to contribute to the continuous improvement of systems and processes.
• Previous experience of working within the NHS.
• European Computer Driving Licence (ECDL) or equivalent experience
• Previous experience of using software package Microsoft Office e.g. Word, Excel, PowerPoint, Outlook to a high level.
• Experience in supporting with information analysis and provision of statistical reports.
• Experience of video conference platforms such as MS Teams.
• Experience of using web-based procurement systems.

When joining us, as well as becoming part of a team that makes a difference, we also offer:

• Free car parking at many of our sites
• 27 days leave plus bank holidays, increasing up to 33 days with long service
• A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
• A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
• Generous NHS pension and enhanced pay when if you work unsocial hours
• Flexible, family friendly and agile working opportunities
• Recognition and long service awards
• Fast Track physiotherapy
• Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.