Network Specialist, Regional Planning & Optimisation

BT Group; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in Birmingham seeks an experienced Network Performance Analyst to enhance the efficiency of its network. The role involves performing in-depth analysis of network performance and customer experience, implementing improvement plans, and supporting the team. Candidates should have expertise in mobile network optimization, especially LTE and 5G, and strong data analytics skills. A range of benefits and a supportive working environment are offered, making this an excellent opportunity for career growth.

Benefits

10% on target bonus

BT Pension scheme

Life Assurance Cover

Exclusive colleague discounts

Enhanced women's health support

25 days annual leave

24/7 private virtual GP appointments

World-class training and development opportunities

Qualifications

• Experience in mobile network optimization in LTE and 5G.
• Proven ability to analyze large datasets and make data-driven decisions.
• Clear communication skills to justify actions and drive business decisions.

Responsibilities

• Analyze network performance and customer experience in specific areas.
• Implement plans to improve network efficiency and performance.
• Identify investment needs for better customer experience.
• Support junior team members and enhance overall skills.

Skills

Mobile Network RAN optimization

Advanced data analytics

Decision-making in ambiguous situations

Effective communication

Tools

Atoll

Huawei Performance counters

Ericsson Performance counters

Nokia Performance counters

Job description

Overview

EE/BT current & future Network Performance, Network Efficiency & Subscriber's Experience (inc Emergency Services Network). Ability to maintain & strengthen EE/BT position as #1 UK mobile network and push for global top ten network. Positive/Negative perception/PR of Network performance/customer experience.

Responsibilities

• Perform detailed analysis of network performance and customer experience in a given geographical area.
• Produce and implement detailed improvement plans to deliver continuous network improvement using existing radio network capability.
• Perform detailed analysis of public benchmark (Umlaut and root metric) failures and implement improvement plans to reduce risk of future failures.
• Identify and prioritise investment requirements to drive better customer experience, build effective business cases to justify investment.
• Monitor network performance including failure cause breakdowns and investigate trends. Identify common trends across the network.
• Support development of less experienced members of the team and share knowledge openly and clearly to improve overall team skills.
• Work with operations and managed service provider to ensure operational faults impacting performance are being progressed effectively.
• Produce evidence packs to support decision making where required to get issues resolved and secure investment where required.
• Use advanced data analytics skills to drive improved ways of working.
• Support regional manager as required to complete priority tasks.

Qualifications and Experience

• Advanced Mobile Network RAN optimization/planning and/or RAN Performance knowledge in LTE and 5G.
• Ability at making decisions in ambiguous situations using incomplete information.
• Produce clear and effective communication both written and verbal to justify actions and drive business decisions.
• Experience of Huawei/Ericsson/Nokia Performance counters and parameters.
• Knowledge of crowd data sources and how they can be used to improve understanding of radio propagation and customer hot spots.
• Drive survey analysis including layer 3 message drill down and diagnostics.

Nice to Have

• Data Analytics and the ability to process and investigate large datasets.
• Experience of using Atoll or similar Network planning tools.
• The use of and interpretation of network performance KPI's.
• Assisting in the development of processes and methodologies relevant to the evolution of Mobile Network RAN optimization and performance.

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Life Assurance Cover
• Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes