Network Service Technician

One Communications Ltd.; Hamilton; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

One Communications Ltd. is seeking a Network Service Technician to install, maintain, and support its fibre network, POPs and business services. The role involves monitoring with SNMP tools (Cacti, PRTG, PagerDuty) and providing 24/7 network support.

Responsibilities include installation, troubleshooting, documentation, and coordination with Network Operations to maintain SLAs while deploying fibre, satellite sites and datacentres.

Qualifications

• Bachelor's degree in networking or equivalent with minimum 4 years in a communications environment.
• Structured cabling, optical infrastructure and/or optical link testing certs preferred.
• CCNA or Comptia A+/Network+ are assets.
• Valid driver's license with clean record.
• Ability to splice fiber and read splice matrices.
• Experience with Cisco CLI and network schematics.

Responsibilities

• Install, diagnose, repair and maintain wireless and wireline data, voice and video for SMB/enterprise.
• Provide 1st and 2nd level network support and troubleshoot connectivity issues.
• Accurately log installation data and perform admin tasks.
• Coordinate with operations to meet SLAs and milestones.
• Assist in maintenance, upgrades and deployment of fibre networks and data centers.
• Support in interfacility cabling and site surveying activities.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Windows PC

Problem solving

Cisco CLI

Driver's license

CAD

GIS

Education

Bachelor's degree in networking or equivalent

4+ years experience in telecom/communications

Structured cabling certifications

CCNA

Driver's license

Fiber splicing ability

Reading splice matrix

Tools

CAD software

GIS software

SNMP tools (Cacti, PRTG)

PagerDuty

Network monitoring tools

Job description

JOB SUMMARY

The Network Service Technician (NST) will assist with installing, maintaining, and supporting One Communications’ fiber network, POPs and other small business and corporate service offerings. This includes the monitoring with SNMP tools such as Cacti, PRTG, and PagerDuty and requires 24/7 support of the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. 1. Install, diagnose, repair and maintain Wireless and Wireline Data, Voice, and TV/Video systems for small business and corporate customers to appropriate industry standards.
2. 2. Provide 1st level, and 2nd level support on network infrastructure, interacting with stakeholders to implement new connectivity/technology and or provide general troubleshooting assistance.
3. 3. Ensure that all installation information/data is correctly entered onto the computer system and all related administrative work is completed accurately and in a timely manner.
4. 4. Utilize the scheduler and other resources to achieve optimum work rate while keeping the Manager up to date on progress of work.
5. 5. Liaise with Network Operations to ensure appropriate SLAs, are being maintained.
6. 6. Assist in the maintenance, upgrades and deployment of the fibre network, satellite sites, and datacentres.
7. 7. Perform maintenance and installation work including facility cabling for wireless and wireline services, including network optimization, and monitoring.
8. 8. Support Network Operations, and external operations teams in coordination and management of implementations.
9. 9. Installation of Interfacility cabling (IFC) to provide local loop access to core devices including fibre optic and copper cabling, which includes site surveying, site preparation, network optimization, and monitoring.
10. 10. Install, support, maintain, and document ICT equipment and systems for small business and corporate customers.
11. 11. Other job-related duties as requested by their manager.

DIRECT REPORTS

None

SKILLS AND ABILITIES

• Excellent customer service skills
• Excellent interpersonal, verbal and written communication skills
• Excellent organizational skills
• Attention to detail, with strong organizational and time management skills
• PC knowledge/ Window based programs
• Problem-solving and analytical skills
• Basic knowledge of Cisco CLI, and products.
• Must possess a valid driver’s license
• Proficient in understanding schematics, maps and designs (CAD, GIS)

EDUCATION and/or EXPERIENCE

• Undergraduate degree or equivalent certification in networking, data applications, electronic and electrical and/or mechanical engineering etc. and minimum 4 years relevant experience in a communications environment
• Or, minimum 4 years’ experience in relevant area
• Structured cabling, optical infrastructure, and/or optical link testing certifications
• CCNA, Comptia A+/Network+ is an asset
• Valid driver’s license with satisfactory driving record
• Ability to splice fiber
• Understanding and ability to read a splice matrix