Business Support Manager

ISS; Northampton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in workplace and facility management is seeking a Business Support Manager responsible for various business support functions, including administrative tasks and project coordination. This role plays a critical part in ensuring seamless operations and fostering collaboration within teams and with stakeholders, aimed at continuous service improvement.

Qualifications

• Experience in a similar position within the FM industry.
• IT literate and comfortable with email and spreadsheets.
• Good planning, organisational skills, and deadline-oriented.

Responsibilities

• Support Heads of Department with administrative and purchasing functions.
• Manage work orders, reporting, and compliance evidence.
• Deliver small-medium projects to enhance colleague experiences.

Skills

Administrative support

Project coordination

Communication

Organisational skills

Audit readiness

Tools

Email platforms

Spreadsheets

Employee databases

Job description

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Your responsibilities will encompass various aspects of business support, including administrative tasks, project coordination, and communication facilitation.

You'll work closely with internal teams and external stakeholders to ensure seamless operations and effective delivery of services.

As Business Support Manager, your commitment to excellence and continuous improvement will be instrumental in fostering a culture of innovation and collaboration.

By staying proactive and adaptable, you'll contribute to the ongoing success and growth of our partnership with clients.

Key Responsibilities

• Support Heads of Department with administrative and purchasing functions
• Support Heads of Department with all aspects of people and payroll processes
• Support onboarding and offboarding colleagues
• Support colleague training and development
• Identify opportunities to enhance the experience of colleagues on campus by leading and delivering small-medium projects to show continuous improvement.
• Promote excellent communications within all teams
• Management of work orders, reporting and compliance evidence
• Support Heads of Department with inspection auditing

Professional and Personal Competencies/Qualifications

• Experience in a similar position within the FM industry
• Must be IT literate, comfortable with email, spreadsheets, and employee databases
• Good planning and organisational skills, and capable of working to tight deadlines
• Experience in evidencing audit and compliance readiness
• Experience in delivering small and medium sized projects
• Ability to be flexible to suit customer needs and to cover operations
• Build relationships in a professional manner

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.