Network Service Engineer III

TN United Kingdom; Slough; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player seeks a Network Operations Tier 2 team member to ensure the reliability and security of strategic network platforms. This role involves monitoring and supporting enterprise WIFI infrastructure, providing second-level support, and collaborating with various teams to optimize performance. The ideal candidate will thrive in a collaborative environment, embracing challenges and contributing to innovative solutions. Join a forward-thinking company committed to diversity and growth, where your skills will be honed and valued.

Qualifications

• Strong understanding of enterprise WIFI infrastructure and network operations.
• Experience with incident response and troubleshooting in a network environment.

Responsibilities

• Act as SME for enterprise WIFI infrastructure and ensure network uptime.
• Perform Tier 2 operational tasks including troubleshooting and configuration.

Skills

WIFI infrastructure expertise

Cisco/Juniper LAN/WAN

Palo Alto Firewalls

F5 load balancers

Incident response and troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

MIST/Meraki

Network monitoring tools

Job description

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Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.

Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

As a Network Operations Tier 2 team member, reporting to the Manager of Equinix Global Network Operations, you will be a technology leader ensuring the reliability and security of our strategic network platforms. These platforms include but are not limited to Cisco/Juniper LAN/WAN, Palo Alto Firewalls, Mist and Meraki Access Points, and F5 load balancers. You will primarily focus on Equinix’s WIFI technology platforms but also support other platforms as needed. You will provide second-level support for break/fix issues, service requests, observability improvements, documentation/reporting, capacity management, and offer critical feedback to Engineering and Architecture teams. You will collaborate closely with Engineering, Architecture, Infosec, and AppDev teams to optimize performance, implement best practices, and ensure a secure environment. You will act as an SME for WIFI infrastructure at an operational level.

Responsibilities

• Act as SME for enterprise WIFI infrastructure (MIST/Meraki)
• Monitor and ensure network uptime and SLA compliance for Equinix’s global enterprise network
• Maintain, monitor, and support enterprise network operations related to WIFI platforms
• Act as the second line of support for network issues and escalation from Tier 1
• Perform Tier 2 operational tasks such as incident response, triage, troubleshooting, resolution, and standard service requests
• Identify and proactively manage problems related to WIFI platforms
• Resolve internal customer issues, working closely with customers and vendors until resolution
• Perform level 2 network support, including configuring WIFI systems, switches, routers, firewalls, load balancers, and other network devices
• Conduct advanced troubleshooting, health checks, configuration modifications, and upgrades
• Manage vendor relationships and escalate issues to ISPs and OEMs as needed
• Ensure network configuration and design principles are followed
• Support automation of processes and procedures for network operations
• Document and publish knowledge base articles, work instructions, and procedures for internal use
• Be willing to work in a multinational team and participate in 8x5 follow-the-sun operations
• Participate in periodic weekend on-call and ad-hoc after-hours activities
• Contribute to infrastructure projects as needed
• Provide on-site network support as required