Network & Security - Senior Engineer

Universities Superannuation Scheme Limited; Liverpool; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Great starting salary

Generous annual leave

High quality pension scheme

Private healthcare

Gym membership discount

Job summary

Universities Superannuation Scheme Limited (USS) is looking for a Network & Security - Senior Engineer to design, support and continually improve our enterprise network and security infrastructure. You’ll provide technical leadership, act as escalation point for complex incidents, and drive improvements to ensure availability, resilience and security across our services.

Join us in a hybrid work environment, collaborating with a wide range of experts while advancing our secure infrastructure and

Qualifications

• Significant experience supporting enterprise network and security services.
• Strong understanding of network security concepts and resilient service design.
• Experience with multi-site and hybrid infrastructure environments.
• Experience identifying and remediating vulnerabilities across networks and security platforms.
• Proficiency in monitoring, alerting and operational management capabilities.
• Excellent communication and stakeholder management skills.

Responsibilities

• Take ownership of incidents, problems, service requests and tasks across lifecycle.
• Monitor and troubleshoot enterprise network and security services for availability and performance.
• Design, implement and improve technical security controls.
• Lead investigations and root-cause analyses for incidents and problems.
• Provide technical leadership during major incidents and projects.
• Develop and maintain technical documentation and standards.
• Support change management and project handovers.
• Ensure backup, disaster recovery and service recovery capabilities are maintained.

Skills

Enterprise network & security

Network infrastructure

Security concepts

High availability

Vulnerability remediation

Monitoring & alerting

Documentation

Stakeholder management

Analytical troubleshooting

Continuous learning

Job description

When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts.

Our office is a vibrant place to work, and we offer flexibility of office/homeworking due to our hybrid model.

About the role

In your role as Network & Security - Senior Engineer you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to be responsible for the design, support, maintenance and continual improvement of the organisation's network and security infrastructure.

Working as a senior technical specialist within the Technology Services function, the role provides technical leadership, acts as an escalation point for complex incidents and problems, and plays a key role in the delivery of infrastructure projects and technology initiatives.

The role is accountable for ensuring the availability, resilience, performance and security of enterprise technology services, supporting the organisation's operational, regulatory and strategic objectives.

What you will be doing

As a trusted part of the IT team you will be responsible for:

• Take ownership of assigned incidents, problems, service requests and project tasks, ensuring they are effectively managed and maintained throughout their lifecycle.
• Monitor, maintain and troubleshoot enterprise network and security services to ensure availability, stability, resilience and performance.
• Design, implement, maintain and continually improve technical security controls to protect organisational systems, networks and data.
• Identify, assess and remediate network and security vulnerabilities through risk-based maintenance, patching and upgrade activities.
• Configure and manage network and security platforms in accordance with organisational standards, security policies and operational requirements.
• Embed security best practice into operational processes and technology services.
• Lead technical investigation, diagnosis and root cause analysis of incidents and problems, driving effective resolution and service improvement.
• Contribute to the design and delivery of infrastructure and security projects, ensuring solutions are secure, resilient and supportable.
• Develop, maintain and review technical documentation to ensure accuracy, compliance and operational effectiveness.
• Support the monitoring, maintenance and lifecycle management of network and security services.
• Ensure routine maintenance activities are identified, planned and completed in line with operational, security and compliance requirements.
• Work collaboratively with business stakeholders to plan maintenance activities and minimise operational impact.
• Develop and maintain security technology solutions in partnership with internal security, governance and technology teams.
• Maintain awareness of emerging technologies, industry trends and security best practice, recommending improvements where appropriate.
• Identify opportunities to improve service reliability, operational efficiency and security posture through continual service improvement initiatives.
• Identify opportunities to automate operational activities through repeatable and sustainable engineering practices.
• Ensure change management processes are followed and that infrastructure changes are appropriately assessed, documented and implemented.
• Support the delivery of departmental objectives and wider technology initiatives.
• Lead by example, demonstrating professionalism and a commitment to high-quality service delivery.

Technical Leadership

• Act as the senior technical escalation point for complex incidents, problems and operational issues.
• Provide technical leadership during major incidents, coordinating investigation, resolution and recovery activities.
• Mentor and support engineers across the Technology Services function through coaching, knowledge sharing and technical guidance.
• Facilitate the effective transition of new technologies and services into operational support teams.
• Promote a positive, collaborative and professional team culture through effective communication and leadership.
• Support workload prioritisation and the effective allocation of technical resources.
• Provide technical oversight and quality assurance for engineering activities and deliverables.

Customer Focused Service

• Promote a customer-focused approach to service delivery, ensuring work is prioritised in line with business requirements and operational impact.
• Build and maintain effective relationships with technical and business stakeholders, fostering open communication and collaboration across the organisation.
• Communicate technical issues, risks and recommendations clearly to both technical and non-technical audiences.

Project Management

• Work closely with project teams to plan and implement infrastructure and security changes, ensuring consideration is given to business impact, operational support and risk.
• Provide technical input into infrastructure and security technology decisions, standards and roadmaps.
• Ensure operational readiness, documentation and support handover activities are completed prior to project closure.

Maintenance & Recovery

• Ensure backup, disaster recovery and service recovery capabilities are maintained, tested and operated in accordance with organisational policies and audit requirements.
• Manage the lifecycle of network and security infrastructure, ensuring platforms remain secure, supported and fit for purpose.
• Perform planned maintenance activities to maintain the security, stability and resilience of technology services.

Governance

• Support compliance with organisational policies, standards, regulatory requirements and industry best practice.
• Work collaboratively with Information Security, Risk, Compliance and Audit functions to maintain a strong security and control environment.
• Contribute to the development, review and maintenance of technical standards, policies and procedures.

About you

We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile.

To be successful in the role you will have:

• Significant experience supporting and maintaining enterprise network and security services within complex environments.
• Strong understanding of network infrastructure, security principles and resilient service design.
• Experience managing and supporting multi site and hybrid infrastructure environments.
• Strong knowledge of network security concepts including segmentation, secure remote access, access control and defence in depth principles.
• Experience identifying, assessing and remediating network infrastructure and security vulnerabilities.
• Understanding of high availability, load balancing, resilience and disaster recovery principles.
• Experience supporting the lifecycle management of network infrastructure and security platforms.
• Experience implementing and maintaining monitoring, alerting and operational management capabilities.
• Ability to investigate, troubleshoot and resolve complex technical issues across network and security domains.
• Experience delivering technical projects and infrastructure change within a controlled environment.
• Strong understanding of change management, operational governance and service management practices.
• Ability to develop and maintain clear technical documentation, standards and procedures.
• Excellent communication and stakeholder management skills, with the ability to explain technical concepts to technical and non-technical audiences.
• Ability to effectively prioritise and manage workloads across both project delivery and operational support activities.
• Strong analytical, troubleshooting and problem-solving skills.
• Commitment to continual learning, professional development and the adoption of industry best practice.

Why join us?

How we will reward you

• Great starting salary
• Generous annual leave package
• Access to a high quality pension scheme provided through Universities Superannuation Scheme
• Supportive people policies (including enhanced occupational sickness pay and family friendly pay)
• Financial contributions towards your personal development to help you maintain your physical and mental wellbeing
• Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership
• Learning and development opportunities to develop your skills, knowledge and talent
• Employee Volunteer Day’s to support the communities where you work and live
• Cycle to Work Scheme

Our culture

Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves. We are active members of:

• Social Mobility Pledge
• Menopause Workplace Pledge
• Actively support Women in Tech
• Annual Intern programme supporting individuals to gain work experience.

About us

Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and higher education institutions in the UK. We work with around 330 employers to help build a secure financial future for more than 500,000 members and their families. We are one of the largest pension schemes in the UK, with total assets of around £90.8bn (at 31 March 2022). To find out more, please visit https://www.uss.co.uk

USSL is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent. We want all candidates to perform at their best during the recruitment process, so if you need any reasonable adjustments or if there is anything we can do to help support you through your recruitment journey please let us know by contacting [e-mail].