Network Protection Investigator

Thames Water Utilities Limited; Greater London; On-site; GBP 31,000; Full time

Job summary

Join a leading water utility company as a Network Protection Investigator, where you'll work independently to engage with customers, reduce sewage flooding, and protect the environment. This role offers a competitive salary, a company vehicle, and flexible working hours, making a real difference in communities.

Benefits

Company vehicle

Annual Leave - 24 days

Generous Paternity Leave

Enhanced Maternity Leave

Health and well-being benefits

Qualifications

• Experience managing diverse customer relationships.
• Ability to work independently and manage time effectively.

Responsibilities

• Reduce blockages and sewage flooding by engaging with customers.
• Educate customers on grease management and waste disposal.

Skills

Communication

Time Management

Customer Relationship Management

Tools

MS Office

Job description

Job title Network Protection Investigator Ref 40189 Division Asset Operations & Capital Delivery Location Beddington - CR0 4TH, Hogsmill - Kingston - KT1 3BW Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary up to £31,000 per annum depending on skills and experience Job grade A Closing date 27/05/2025

Are you passionate about protecting the environment and working directly with people to drive real change?

We have an exciting opportunity to join our growing Environmental Performance Team as a Network Protection Investigator.

This role is perfect for someone who enjoys working independently while being part of a supportive team.

You’ll be at the heart of making our networks cleaner and safer, helping customers, communities, and the environment thrive.

This role covers the Beddington and Hogsmill area.

• This is a Monday to Friday position (36 hrs) and some evening visits will be required; however, it is also a flexible role where working hours can be accommodated.

What will you be doing as a Network Protection Investigator?

• By working with customers, you will actively be part of reducing blockages, sewage flooding and pollution; protecting our network, customers, and the environment alike.
• Within this role, you will be the sole worker for your area.
• As a Network Protection Investigator, you will work closely with our customers to support and educate them in grease management and the correct disposal of waste.
• You will visit and engage with them daily on best kitchen practice to stop the misuse of drains and prevent further 'Fatbergs' from forming.

What should you bring to the role?

• Experience of working with and managing diverse customer relationships.
• Be a confident and persuasive communicator at all levels, both written and verbal.
• Be a dedicated person who can work alone effectively, managing your own time to deliver results.
• Be a team player who can work towards a team objective whilst managing your workload remotely. This will involve being collaborative and supportive in your approach to work.
• Ability to use an Android Smartphone and basic knowledge of MS Office with training provided.
• Desirable knowledge of the sewer network is desirable but not essential, as training will be provided.
• Due to the nature of the role, a clean driving license is essential as the post will work across several areas in the region. A company vehicle will be provided.

What’s in it for you?

• Competitive salary of up to £31,000 per annum, depending on skills and experience.
• Company vehicle for business use only and a fuel card.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Access to many benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.