Network Operations Specialist (NOC) & Incident Response

Transaction Network Services (TNS); Sheffield; On-site; GBP 30,000 - 48,000; Full time

Job summary

Transaction Network Services (TNS) invites you to join the Global NOC to monitor networks, manage incidents and provide first line support. You will engage in escalation, ensure high availability of customer connectivity and deliver timely resolutions to incidents across the TNS network.

The role demands proactive problem solving, strong communication with internal and external teams, and hands-on ticketing and change-management across partner networks to sustain service quality.

Qualifications

• Experience in a Technical Support/Network Operations environment.
• Experience with a ticketing system (Remedy or Salesforce).
• Experience/knowledge of IP networking and WAN network protocols.
• Knowledge of DSL, Wireless and Ethernet circuit technologies.
• Understanding of GPRS, LTE and VPN technologies.
• Analytical fault-finding with ability to diagnose network problems.
• Tenacious and inquisitive in investigating and applying corrective action.
• Strong time management and organizational skills.
• Ability to work under pressure and communicate with remote teams.

Responsibilities

• Proactive monitoring and management of the TNS payments network.
• Monitoring health of customer network connectivity and performance.
• Logging of all service incidents in the incident management system.
• Working all assigned tickets through to resolution, with timely updates and escalations.
• Collaborating with internal technical support groups and third-party organisations.
• Post-incident impact analysis and support.
• Providing clear, consistent communication with internal and external customers.
• Support change management across the TNS and partner networks.

Skills

Technical Support

Network Operations

Ticketing systems

IP networking

DSL, Wireless, Ethernet

GPRS, LTE, VPN

Incident management

Communication skills

ITIL knowledge

Tools

Remedy

Salesforce

Cisco

Fortinet FortiGate

FortiSwitch

Linux

VPN

Job description

Transaction Network Services (TNS) invites you to join the Global NOC to monitor networks, manage incidents and provide first line support. You will engage in escalation, ensure high availability of customer connectivity and deliver timely resolutions to incidents across the TNS network.

The role demands proactive problem solving, strong communication with internal and external teams, and hands-on ticketing and change-management across partner networks to sustain service quality.