Network Operations Manager

Placements24; Southampton; Vor Ort; GBP 41.000 - 59.000; Vollzeit

Benefits dieser Stelle

Medical aid

Retirement fund

Annual performance bonuses

Zusammenfassung

Placements24 in Randburg, Gauteng seeks a Network Operations Manager to lead the NOC, ensuring high availability and secure network infrastructure. You will drive incident response, plan maintenance, and collaborate across departments to deliver reliable services.

The role requires senior leadership, deep networking knowledge, and experience with ITIL processes; telecoms experience is highly desirable. Hybrid working from offices in Randburg and remote options may be available.

Qualifikationen

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 6 years in network operations or engineering with at least 3 years in a leadership role.
• Proven NOC management experience and strong network infrastructure knowledge.
• Experience with ITIL or service management frameworks is a plus.
• Telecoms industry knowledge is highly desirable.

Aufgaben

• Lead the NOC team, including scheduling, performance management, and training.
• Oversee day-to-day network operations to ensure high availability and performance.
• Develop and implement policies, procedures, and best practices.
• Monitor network performance and proactively address issues.
• Manage incident response and minimize downtime.
• Plan maintenance and upgrades; ensure network security.
• Collaborate with Engineering and Customer Support for service delivery.
• Manage vendor relationships for monitoring tools; report KPIs.

Kenntnisse

Leadership

NOC management

Network operations

ITIL

Security principles

Monitoring tools

Ticketing systems

Communication skills

Ausbildung

Bachelor's degree in Computer Science or Information Technology

Tools

IT monitoring tools

Jobbeschreibung

About the Role

Our client, a prominent telecommunications provider, is seeking a dynamic and experienced Network Operations Manager to oversee their network operations center in Randburg, Gauteng . This leadership role is responsible for ensuring the continuous availability, performance, and security of the company's network infrastructure. You will lead a team of skilled network professionals, manage daily operations, and implement strategies to enhance network reliability and efficiency. The ideal candidate will possess strong leadership capabilities, a deep technical understanding of network operations, and a proven ability to manage complex operational challenges in a fast-paced environment. This is a key position that contributes significantly to the seamless delivery of telecommunications services to a broad customer base. You will be instrumental in driving operational excellence and fostering a culture of continuous improvement within the network operations team.

Key Responsibilities

Manage and lead the Network Operations Center (NOC) team, including scheduling, performance management, and training. Oversee the day-to-day operations of the network, ensuring high availability and performance. Develop and implement operational policies, procedures, and best practices. Monitor network performance and proactively identify and resolve issues. Manage incident response and resolution processes, minimizing downtime and impact. Plan and execute network maintenance and upgrade activities. Ensure the security of the network infrastructure. Collaborate with other departments (e.g., Engineering, Customer Support) to ensure seamless service delivery. Manage vendor relationships related to network monitoring and management tools. Develop and report on key performance indicators (KPIs) for network operations.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 6 years of experience in network operations or engineering, with at least 3 years in a leadership or management role. Proven experience managing a Network Operations Center (NOC). Strong understanding of network infrastructure, protocols, and security principles. Experience with network monitoring tools and ticketing systems. Excellent leadership, team management, and communication skills. Strong analytical and problem-solving abilities. Ability to work under pressure and manage multiple priorities. Experience with ITIL or other service management frameworks is a plus. Knowledge of the telecoms industry is highly desirable.

Benefits

Our client offers a competitive salary package, commensurate with your experience and leadership skills, alongside a comprehensive benefits program including medical aid, a retirement fund, and annual performance bonuses. This hybrid role provides the flexibility to work both remotely and from our offices in Randburg . You will have access to extensive professional development opportunities, including leadership training and industry certifications. Join a collaborative and innovative environment where your contributions are recognized and valued. Be part of a leading telecoms organization committed to operational excellence and career growth within the vibrant Gauteng region.