Telecoms Network Operations Manager

Placements24; Southampton; Presencial; GBP 54.000 - 91.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Executive salary

Bonus structure

Health benefits

Retirement plan

Professional development

Randburg location

Annual leave

Descripción de la vacante

Placements24 is recruiting a Telecoms Network Operations Manager for Randburg, to lead a 24/7 NOC and drive high-availability telecom services for a major provider. You will mentor engineers, optimize monitoring, and manage incidents while collaborating with engineering and product teams.

The role demands a Bachelor's in a tech field, 7+ years in telecom network operations, and at least 3 years in a leadership capacity. ITIL knowledge and strong stakeholder management are highly valued.

Formación

• 7+ years in telecommunications network operations.
• At least 3 years in a management or team lead role.
• Strong knowledge of TCP/IP, MPLS, BGP and OSPF.
• Experience running a 24/7 NOC.
• Excellent leadership and crisis management skills.

Responsabilidades

• Lead and mentor a team of network operations engineers and technicians.
• Oversee 24/7 monitoring, maintenance, and troubleshooting.
• Ensure high availability and SLA adherence.
• Develop and implement NOC procedures and best practices.
• Manage incident response and problem management.
• Collaborate with engineering, customer support, and product management.
• Oversee vendor relationships and contracts.
• Drive continuous improvement for network efficiency and security.
• Report performance metrics to senior management.

Conocimientos

Leadership

Team management

Crisis management

Communication

Decision making

Educación

Bachelor's degree in Computer Science, Engineering, Information Technology, or related field

Herramientas

TCP/IP

MPLS

BGP

OSPF

NOC monitoring tools

ITIL

Descripción del empleo

About the Role

Our client, a leading force in the telecommunications industry, is seeking an experienced and dynamic Telecoms Network Operations Manager to oversee their network operations center (NOC) in Randburg, Gauteng. This critical leadership role involves managing the day-to-day operations of the network, ensuring its optimal performance, availability, and security. The ideal candidate will have a proven track record in managing technical teams, deep knowledge of network infrastructure, and exceptional leadership and problem-solving skills. You will be responsible for leading the NOC team, implementing best practices, and ensuring the delivery of seamless telecommunications services to our client's extensive customer base. This is an exciting opportunity to take on significant responsibility within a key operational hub in Randburg.

Key Responsibilities

• Lead, manage, and mentor a team of network operations engineers and technicians.
• Oversee the monitoring, maintenance, and troubleshooting of the telecommunications network infrastructure 24/7.
• Ensure high availability and performance of network services, meeting or exceeding Service Level Agreements (SLAs).
• Develop and implement operational procedures, policies, and best practices for the NOC.
• Manage incident response and problem management processes, ensuring timely resolution of network issues.
• Collaborate with other departments, including engineering, customer support, and product management, to ensure operational alignment.
• Manage vendor relationships and support contracts related to network operations tools and equipment.
• Drive continuous improvement initiatives to enhance network efficiency, reliability, and security.
• Develop and manage the operational budget for the NOC.
• Report on network performance, incident trends, and operational metrics to senior management.

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Minimum of 7 years of experience in telecommunications network operations, with at least 3 years in a management or team lead role.
• Strong understanding of network protocols, technologies (e.g., TCP/IP, MPLS, BGP, OSPF), and network security principles.
• Experience managing and operating a 24/7 Network Operations Center (NOC).
• Proven ability to lead and motivate technical teams.
• Excellent problem-solving, decision-making, and crisis management skills.
• Strong knowledge of network monitoring and management tools.
• Excellent communication, interpersonal, and stakeholder management skills.
• Experience with ITIL best practices is highly desirable.
• Ability to work under pressure and manage multiple priorities effectively.

Benefits

• Competitive executive salary and performance-based bonus structure.
• Comprehensive health, retirement, and insurance benefits.
• Significant leadership opportunity within a major telecommunications provider.
• Professional development and continuous learning opportunities.
• A dynamic and challenging work environment in Randburg.
• Be part of a team ensuring critical communication infrastructure.
• Generous annual leave and other benefits.
• Opportunity to influence operational strategies and future network development.