Network Operations Engineer

Sky; Hoddesdon; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Senior Technical Network Engineer, where you'll design and maintain cutting-edge network infrastructure. This role emphasizes innovation and collaboration, as you work with advanced technologies and lead projects that enhance connectivity and TV solutions. With a focus on customer satisfaction and operational excellence, you'll troubleshoot complex issues and support presales activities. Embrace a hybrid work environment that values diversity and inclusion while enjoying a range of rewards and benefits. If you're passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Benefits

Generous Pension Package

Private Healthcare

Discounted Mobile and Broadband

Sky VIP Rewards and Experiences

Sky Q at Exclusive Rate

Sky Glass at Exclusive Rate

Qualifications

• Extensive experience with WAN/LAN/WLAN products.
• Strong troubleshooting and problem-solving skills.
• Network design experience, including SD-WAN.

Responsibilities

• Maintain expert-level understanding of technical product functionalities.
• Provide third-line support for complex network issues.
• Oversee operational delivery of projects for quality and efficiency.

Skills

Stakeholder Management

Juniper Mist

Cisco Products

Network Design

Troubleshooting

802.11 Wireless Technologies

APIs and Scripting (Python, Bash)

Education

Professional Certifications (CWNP, CCNP, JNCIS)

Tools

Ekahau

Job description

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

The Senior Technical Network Engineer is responsible for the design, implementation, and maintenance of network infrastructure, including routers, switches, firewalls, wireless access points, and related hardware. The Senior Engineer will troubleshoot network issues and provide technical support to internal staff.

This role is home-based with travel (field) requirements.

What you'll do

• Customer Design:
  • Maintain expert-level understanding of technical product functionalities and communicate effectively with both technical and non-technical stakeholders.
  • Support presales activities by collaborating with the Presales team to align solutions with client needs.
  • Test and validate new equipment, technologies, and services for interoperability prior to deployment.
  • Lead technical design and implementation of connectivity and TV infrastructure, including site surveys, configuration, documentation, and troubleshooting.
• In-Life Operations:
  • Provide third-line support for complex network issues and maintain strong customer relationships.
  • Oversee operational delivery of projects, ensuring quality and efficiency.
  • Manage and maintain edge network infrastructure for optimal performance.
  • Develop and maintain technical documentation and procedures.
  • Manage configuration changes and vendor relationships effectively.

What you'll bring:

• Excellent stakeholder management and collaboration skills.
• Extensive experience with Juniper Mist, Ruckus, Cisco, or Cradlepoint WAN/LAN/WLAN products.
• Experience with wireless controllers, switches, access points, and routers.
• Network design experience, including SD-WAN.
• Strong troubleshooting and problem-solving skills.
• Professional certifications such as CWNP, CCNP, JNCIS, or equivalent.
• Expertise in 802.11 wireless technologies and experience with network design tools like Ekahau.
• Experience with APIs and scripting (Python, Bash) is advantageous.
• Knowledge of SMATV, IPTV, and Fibre distribution systems is advantageous.
• Full UK Driving Licence required.

Team overview

Join Sky Business Technology, a leader in Connectivity & TV solutions, designing and delivering high-quality services across WAN, LAN, WLAN, IPTV, and Fibre systems. We seek a skilled Senior Technical Engineer to join our dynamic team.

The rewards

• Sky Q, for the TV you love all in one place
• Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Sky VIP rewards and experiences

Inclusion & how you'll work

We value diversity and inclusion, supporting societal causes and aiming for representation. We embrace hybrid working, combining office and remote work. Details will be shared during recruitment.

Your office space

This role is home-based with travel requirements.

We'd love to hear from you

Sky fosters innovation and inclusivity. We support our community and sustainability efforts. If you believe in better, we support your journey. Successful applicants will undergo a criminal record check, and roles may require additional checks depending on the nature of convictions.