Network Operations Center Team Lead

Few&Far; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Few&Far is seeking a Network Operations Centre Lead to own and run 24x7 NOC operations within a major financial services environment. The role is based in Central London with 2 days onsite per week, on a 12-month contract with strong extension potential.

You will lead service performance, incident management, and governance, coordinating with vendors and internal teams to ensure service excellence and continual improvement.

Qualifications

• 10+ years in Network Operations or NOC leadership.
• 5+ years enterprise NOC leadership experience.
• Strong incident and change management capabilities.

Responsibilities

• Manage SLAs, KPIs and service delivery.
• Coordinate internal teams, vendors, and stakeholders.
• Drive continual service improvement across the NOC.
• Oversee change governance and vulnerability remediation.
• Manage vendor relationships and ensure service performance.
• Support CAB and change advisory discussions.

Skills

Cisco LAN/WAN

Routing & Switching

Wireless Infrastructure

F5 / Netscaler

SolarWinds

Cisco ThousandEyes

Incident Management

ITIL & Service Delivery Leadership

Education

Cisco CCNP

PCNSE

NSE 4/5

Tools

SolarWinds

Cisco ThousandEyes

Job description

I'm currently recruiting for a Network Operations Centre Lead to join a large financial services environment, taking ownership of 24x7 NOC operations, service delivery and technical leadership.

• Central London | 2 days onsite per week
• 12-month contract | Strong potential to extend
• November start preferred | January also considered
• 2-stage interview process
• Financial services experience advantageous

THE ROLE

You'll act as the operational lead for the NOC service, overseeing service performance, incident management, technical escalations and operational governance.

Key responsibilities include:

• Managing SLAs, KPIs and service delivery
• Coordinating internal teams, vendors and key stakeholders
• Driving continual service improvement
• Overseeing change governance and vulnerability remediation
• Managing vendor relationships and service performance
• Supporting CAB and change advisory discussions

TECHNICAL EXPERIENCE

• We're looking for strong experience across:
• Cisco LAN/WAN & Routing & Switching
• Wireless Infrastructure
• F5 / NetScaler
• SolarWinds & Cisco ThousandEyes
• Incident & Problem Management
• ITIL & Service Delivery Leadership

IDEAL BACKGROUND

• 10+ years' Network Operations experience
• 5+ years' enterprise NOC experience
• Strong technical and operational leadership
• Experience managing major incidents and service escalations
• Financial services experience is advantageous

Preferred Certifications: CCNP | PCNSE | NSE 4/5