Network & Customer Service Technician

South West Water Limited; Plymouth; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

23 days holiday plus bank holidays

Bonus scheme

Competitive pension

Life assurance

Income protection

Cycle to Work

Volunteering day

Free on-site parking

Job summary

South West Water is seeking a Network & Customer Service Technician to maintain and operate our water distribution network, delivering a safe and reliable water supply while handling customer interactions and proactive problem solving.

The role blends field-based operational work with incident response, asset maintenance, and collaboration with contractors to uphold safety and service standards across the network.

Qualifications

• Demonstrated ability to deliver excellent customer service.
• Ability to work independently and as part of a team.
• Strong organisational and communication skills.
• Ability to prioritise workloads and meet deadlines.
• Calm and resilient under pressure.
• Flexible attitude to respond to incidents.
• Full UK Driving Licence.

Responsibilities

• Carrying out maintenance and repair work on water network assets.
• Supporting planned and reactive operational activities across the distribution network.
• Responding to customer enquiries and taking ownership of issues through to resolution.
• Helping prevent and manage supply interruptions and operational incidents.
• Undertaking leak detection, network flushing, meter replacements and valve maintenance.
• Working closely with colleagues, contractors and partner organisations to deliver operational excellence.
• Completing risk assessments and maintaining accurate operational records.
• Following health, safety, environmental and quality procedures at all times.

Skills

Customer service

Independence

Communication skills

Time management

Adaptability

Driving licence

Job description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

About the Role

Do you enjoy practical, hands-on work and take pride in delivering excellent customer service?

We're looking for a Network & Customer Service Technician to help maintain and operate our water distribution network, ensuring customers continue to receive a safe and reliable water supply. This is a varied role combining field-based operational work with customer interaction, problem-solving, and emergency response activities. You'll play a key role in maintaining network assets, supporting repairs, responding to incidents, and helping us deliver great service to our customers.

What You'll Be Doing

• Carrying out maintenance and repair work on water network assets.
• Supporting planned and reactive operational activities across the distribution network.
• Responding to customer enquiries and taking ownership of issues through to resolution.
• Helping prevent and manage supply interruptions and operational incidents.
• Undertaking leak detection, network flushing, meter replacements and valve maintenance.
• Working closely with colleagues, contractors and partner organisations to deliver operational excellence.
• Completing risk assessments and maintaining accurate operational records.
• Following health, safety, environmental and quality procedures at all times.

What We're Looking For

Essential

• Proven experience delivering excellent customer service.
• Ability to work independently and as part of a team.
• Strong organisational and communication skills.
• Ability to prioritise workloads and meet deadlines.
• Calm and resilient approach when working under pressure.
• Flexible attitude and willingness to respond to operational incidents.
• Full UK Driving Licence.

Why Join South West Water?

At South West Water, we're committed to creating an environment where our people can thrive, develop and make a real difference every day.

Benefits

• 23 days holiday plus bank holidays, rising with service.
• Buy or sell annual leave to suit your lifestyle.
• Annual company bonus scheme.
• Competitive pension with company contributions.
• Life assurance and income protection cover.
• Enhanced family leave policies.
• Employee share schemes.
• Health cash plan and free annual flu vaccination.
• 24/7 Employee Assistance Programme.
• Cycle to Work and Car Share schemes.
• Retail discounts and employee perks platform.
• One paid volunteering day each year.
• Free on-site parking and canteen facilities at our Exeter HQ.

Closing Date: 12th October 2026

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.