Network Reporting Analyst

Pennon Group; Exeter; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

23 days annual leave

Company bonus scheme

Pension with company matching

Health cash plan

Free on-site parking

Job summary

South West Water, part of the Pennon Group, is seeking a Network Reporting Analyst in Exeter. You will support the performance, reporting and analysis of the water distribution network, delivering actionable insights and ensuring accuracy in regulatory reporting.

Working with operations and technical teams, you will help manage incidents, low-pressure events, and customer compensation schemes, while developing analytics to drive improvements and maintain high service standards.

Qualifications

• 5 GCSEs (or equivalent) at Grade C/4 or above, including Maths and English.
• Strong Microsoft Office skills, particularly Excel and Word.
• Experience working with data analysis, reporting, or technical information.
• Excellent organisational skills and the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Ability to investigate problems and identify practical solutions.
• High attention to detail with the ability to produce clear and accurate reports.
• A proactive approach with a willingness to learn and develop.

Responsibilities

• Analyse network performance data and produce meaningful insights to support operational improvements.
• Conduct post-event reviews of supply interruptions, identifying causes, impacts, and lessons learned.
• Support regulatory reporting requirements associated with low pressure, supply interruptions, and mains repairs.
• Assist with hydraulic and network analysis using Infoworks WS Pro (full training provided).
• Identify trends and provide recommendations to improve network performance and mitigate future incidents.
• Support incident management activities by providing network intelligence and reporting.
• Maintain and review Low Pressure Registers, ensuring customer records and investigations are accurately documented.
• Analyse pressure monitoring data and identify maintenance or replacement requirements for network monitoring equipment.
• Manage and report Guaranteed Standards Scheme (GSS) payments for eligible customers.
• Record planned network interruptions and inform customers within set timescales.
• Support accurate reporting of water network activities (mains repairs).

Skills

Data analysis

Reporting

Excel

Word

Attention to detail

Education

GCSEs including Maths and English

Tools

Infoworks WS Pro

Microsoft Excel

Microsoft Word

Job description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Job Role

At South West Water, we're committed to delivering reliable, high-quality water services to our customers while continuously improving the performance of our network. We're looking for a Network Reporting Analyst to join our team in Exeter and play a key role in supporting the performance, reporting, and analysis of our water distribution network.

This is an exciting opportunity for a data-driven and analytical individual who enjoys turning complex information into actionable insight. You'll help ensure the accuracy of key regulatory reporting, support operational decision-making, and contribute towards achieving critical performance targets that impact both our customers and the business.

Working closely with operational and technical teams, you'll provide valuable intelligence that helps manage supply interruptions, low-pressure events, mains repairs, and associated customer compensation schemes.

What You'll Be Doing

As a Network Reporting Analyst, you will:

• Analyse network performance data and produce meaningful insights to support operational improvements.

• Conduct post-event reviews of supply interruptions, identifying causes, impacts, and lessons learned.

• Support regulatory reporting requirements associated with low pressure, supply interruptions, and mains repairs.

• Assist with hydraulic and network analysis using Infoworks WS Pro (full training provided).

• Identify trends and provide recommendations to improve network performance and mitigate future incidents.

• Support incident management activities by providing network intelligence and reporting.

• Maintain and review Low Pressure Registers, ensuring customer records and investigations are accurately documented.

• Analyse pressure monitoring data and identify maintenance or replacement requirements for network monitoring equipment.

• Manage and report Guaranteed Standards Scheme (GSS) payments for eligible customers.

• Record planned network interruptions and inform customers within set timescales.

• Support accurate reporting of water network activities (mains repairs).

About You

We're looking for someone who combines strong analytical capability with excellent attention to detail and a customer-focused mindset.

You will ideally have:

Essential Requirements

• 5 GCSEs (or equivalent) at Grade C/4 or above, including Maths and English.

• Strong Microsoft Office skills, particularly Excel and Word.

• Experience working with data analysis, reporting, or technical information.

• Excellent organisational skills and the ability to manage multiple priorities.

• Strong written and verbal communication skills.

• Ability to investigate problems and identify practical solutions.

• High attention to detail with the ability to produce clear and accurate reports.

• A proactive approach with a willingness to learn and develop.

Desirable

• Experience working within a utility, water, engineering, or infrastructure environment.

• Understanding of water network operations.

• Knowledge of performance reporting, regulatory reporting, or network analysis.

What You'll Bring

You'll be someone who:

• Builds positive working relationships across teams.

• Takes ownership of their work and delivers to deadlines.

• Uses initiative to improve processes and performance.

• Enjoys solving problems and working with data.

• Maintains a customer-focused approach in everything they do.

• Embraces change and contributes positively to team success.

Why Join South West Water?

At South West Water, our people are the heart of everything we do. We believe in creating an environment where everyone can thrive, bring their best every day, and feel truly valued.

Our Benefits Include:

• 23 days annual leave (plus bank holidays), increasing with length of service

• Holiday buy and sell scheme

• Company bonus scheme

• Competitive pension with company contribution matching

• Life assurance

• Group income protection

• Enhanced family leave policies

• Employee share schemes

• Health cash plan

• Free annual flu vaccination

• Employee Assistance Programme (24/7 support)

• Free on-site parking at our Exeter headquarters

• Cycle to Work scheme

• Car share scheme

• On-site canteen at Exeter headquarters

• Give As You Earn charity scheme

• Paid volunteering day

• Access to a wide range of retail discounts

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.