Connection Operative

Severn Trent; Birmingham; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Bonus scheme

Pension scheme

Sharesave

Training & development

Electric vehicle scheme

Family policies

Volunteer days

Job summary

Severn Trent is looking for a Connection Operative to join our team in the West Midlands. You will install new water connections and provide dependable on-site customer service, using a range of technologies to connect water supplies on time.

Having a full driving licence is essential, as are NRSWA training and a mini digger qualification. A blue card is also required, and you should be comfortable working outdoors in all weathers while communicating clearly with customers.

Qualifications

• Full driving licence essential; NRSWA trained and mini digger qualification.
• Experience in water/utilities connections preferred.
• Valid blue card.

Responsibilities

• Respond to customer service issues on-site and escalate as needed.
• Lead by example and promote a safe working environment.
• Ensure health & safety and duty of care to colleagues and the public.
• Mentor & train new trainees as required.

Skills

Driving licence

NRSWA training

Mini digger

Customer interaction

Outdoor work

Job description

Are you looking for a career that makes a difference? Look no further than Severn Trent Water! Our award-winning, innovative company is home to over 8,500 dedicated team members who are passionate about making a positive impact on the world. We offer a diverse range of roles and development opportunities, so there’s something for everyone here. Whether you’re just starting out or looking to take your career to the next level, we have the resources and support you need to succeed.

Here in Developer Services, we’re committed to providing outstanding service to our customers. That’s why we’re proud to be recognised as a leading service provider in our field. But we’re not content to rest on our laurels. Our ambition is to be market-leading in everything we do, by being easy to deal with, offering value for money, and creating an awesome place to work. To achieve this, we need great people who are passionate about playing their part in our journey. If you’re looking for a career that’s both challenging and rewarding, we’d love to talk to you. Do you want to be part of something special?

EVERYTHING YOU NEED TO KNOW

We’re looking for someone to come and join the team as a Connection Operative, working in the West Midlands area. In this role you will provide dependable customer service within set timescales. We will be looking for you to safely but effectively install our infrastructure assets – pipes & ancillary fittings. To do this you will be uundertaking a full range of duties involved in the delivery of an effective Installation of new water connections. You will be using a wide range of innovative technologies and equipment to ensure water supplies are connected on time.

But it’s not only the fitting of the connections, we’ll also be looking for you to deliver customer service of the highest standard, working to deliver the job right first time, every time and being able to communicate with our customers to clearly and concisely explain the reason for your visit and provide any advice required and up to date timescales for follow on work.

Other key accountabilities are:-

• Respond to customer service issues / queries that are raised on-site and, taking ownership of the issue, escalating to the appropriate person/team.
• Lead by example and promote a safe working environment whilst ensuring quality standards are met.
• Accountable for their own health & safety and have a duty of care to their colleagues & anyone affected by the work they do, for example general public / site personal.
• Exercise good judgment / balance in terms of the risk / impact to our customers, the general public, and road-traffic users, relative to the activity in hand, and to ensure compliance with our statutory, regulatory and company standards at all times.
• Mentor & train new trainees as required.

Interviews will be the circa 2nd week of Jan

What You’ll Bring To The Role

Having the right character, positivity and a caring attitude is vitally important and we’ll want to talk to you, but having the right skills and experience are important.

Having a full driving licence is essential, as are being NRSWA trained and a mini digger qualification. Someone who has worked in the water / utilities industry who understands our connections is ideal.

We will also look for you to have a valid blue card.

We will look for you to have the ability to work directly with customers in a face to face environment. We’ll want you to maintain a positive outlook at work, remain flexible and accept new ideas and change initiatives as well as being physically fit with the ability to work outdoors in all weathers.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

What’s In It For You

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (up to £1,500 based on company performance and subject to eligibility)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two paid volunteering days per year