Schedule & Delivery Technician

Severn Trent; East Midlands; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Annual bonus up to £1,500

Family-friendly policies

Pension scheme with enhanced employer/

Job summary

Severn Trent is hiring a Schedule & Delivery Technician for the Pride Park site in the United Kingdom. You will coordinate schedules, redistribute workload as priorities change, and support field and contact centre operations to keep waste management services running smoothly.

The role is 37 hours per week on a rolling rota covering 7am–10pm, with shifts 7:00–15:30 or 14:00–22:00, requiring proactive organisation and strong admin and communication skills.

Qualifications

• Proactivity and organisation are essential for delivering reliable service and customer outcomes.
• Continuous improvement mindset with problem-solving to implement best practices.
• Strong administration skills for using planning tools to prioritise and schedule work.
• Excellent communication skills for liaising with stakeholders and managing expectations.
• Ability to work under pressure with flexibility to switch priorities as needed.

Responsibilities

• Coordinate schedules and redistribute work in-day as priorities change.
• Support operational teams and manage workflow to optimise productivity.
• Ensure customer expectations and targets are met by managing work stacks against KPIs.
• Liaise with internal and external stakeholders from field teams, managers and resolution teams to customers.

Skills

Proactivity

Organisation

Continuous Improvement

Administration Skills

Communication Skills

Job description

LET’S CUT STRAIGHT TO IT

At Severn Trent, our people are at the heart of everything we do.We’rein the top 5% of utility companies worldwide for employee engagement, andwe’reequally proud of our strong Glassdoor score — reflecting how much our peopleloveworking here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

Our Workforce Planning & Optimisation team here at Severn Trent is a critical part of our Field and Contact Centre Operations and we’re seeking a highly organised and proactive Schedule & Delivery Technician to join the team!. This role is at the heart of ensuring that essential waste management services run smoothly and efficiently.

You’ll be responsible for co ordinating schedules and redistributing work in-day as priorities change, supporting our operational teams and jeopardy managing the workflow to optimise productivity. Plus, you’ll make sure that we’re meeting customer expectations and targets by managing workstacks against Key Performance Indicators.

As a Schedule & Delivery Technician you’ll liaise with both internal and external stakeholders from field team mangers, operatives and customer resolution managers to our brilliant customers themselves.

In this role, you'll be based at our Pride Park site where you’ll work 37 hours per week on a rolling rota that covers shift between 7am and 10pm Monday - Sunday. Specific shift hours are: 7:00am- 15:30pm or 14:00pm - 22:00pm.

How We Work

You’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.

WHAT WE'RE LOOKING FOR

• Proactivity and Organisation: Essential for achieving customer and company outcomes efficiently and accurately.
• Continuous Improvement: Using problem-solving techniques to identify and implement best practices.
• Strong Administration Skills: Necessary for using planning tools to prioritize and schedule work.
• Communication Skills: Crucial for liaising with stakeholders and managing customer expectations.
• Ability to Work Under Pressure: Flexibility to switch between high-priority tasks and support the team.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

How We’ll Reward And Care For You

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year