Network Response Technician

Severn Trent Water; West Midlands; On-site; GBP 28,500 - 38,800; Full time

Benefits offered by this job

Salary: Starting at £33,561.84

25 days holiday + bank holidays

Annual bonus up to £1,500

Pension scheme (lead and retirement)

Training and development

Electric vehicle scheme

Volunteer days

Job summary

Severn Trent Water is hiring a Network Response Technician with no previous experience required. This brand-new team will train you to respond to water supply emergencies across the Severn Trent area in a 24/7 operation.

You'll drive a range of vehicles, learn network injection and reservoir hatch work, and be part of a supportive team dedicated to restoring water supply within 3 hours of disruption. Full training and progression are provided.

Qualifications

• Customer-focused, adaptable, and willing to learn on the job.
• Ability to think on your feet and troubleshoot operational issues.
• Willingness to participate in training and progression.

Responsibilities

• Respond to no-supply calls and restore water supply within the usual 3-hour target.
• Drive a range of vehicles from 4x4s to tankers as required by the team.
• Engage with customers and support communities during outages.

Skills

Customer service

Problem solving

Teamwork

Driving

Tools

Vehicle operation

Job description

EVERYTHING YOU NEED TO KNOW

We have an exciting new opportunity to join our team as a Network Response Technician with no experience required to apply. This brand-new team will be part of a growing operational team – with a real sense of family, that is ready to welcome and train some new recruits with open arms.

This hands‑on team is equivalent to the Severn Trent 'Emergency Services’ who work 24/7, 365 days a year and are always ready to deploy and respond to no supply calls when they come in.

As part of the Network Response Team, a typical day involves being prepared and ready for deployment anywhere within the Severn Trent area. You’ll need to demonstrate flexibility by driving a range of vehicles from 4x4s to articulated tankers (don’t worry if you haven’t got a HGV driving license, we’ll train you up!).

The team’s primary goal is to restore supply to customers within 3 hours of customers going off water supply. We achieve this through two main methods: the first is network injection, where we inject directly into the water pipes. The second method is through a reservoir hatch injection to make sure our reservoir remains full of water for customers to stay on supply.

You’ll be provided with excellent training to enable you to excel and successfully operate industry leading equipment, with the added bonus of being supported by a brilliant and supportive team.

This role gives you the opportunity to create an excellent career path with your Class 1 & Class 2 driving courses included in your progression path.

This is a 24/7 role, working a 4 on–4 off shift pattern, covering 365 days a year.

Like we’ve said, if you haven’t got any relevant experience don’t worry, we can help with that. We’ll give you all the training, guidance and support you need.

WHAT WE’RE LOOKING FOR

All you’ll need is a driver’s license – as part of the job will be moving water around our network to restore our customers water supplies.

And of course, you’ll need to think on your feet, enjoy problem solving, and are happy to get stuck in – in this brilliant hands‑on role. You’ll also need to be happy to engage with customers, as you’ll be at the heart of our communities when they need us most.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU

It's not just a job; it's a career. We offer benefits that reward great work and award‑winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• Salary: Starting at £33,561.84 dependent on experience.
• 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.