Network and Impact Manager

The In Kind Direct group; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Volunteer days

28 days holiday

Pension scheme

Job summary

In Kind Direct, based in London Bridge with hybrid working, seeks a proactive manager to translate network needs into actionable insights. You will own network engagement, run surveys and CRM-enabled analyses, and help shape strategy and communications for our charity network.

You will lead on insights, support collaboration with the VCSE sector, and manage the Charity Network Coordinator while advancing the organisation’s impact goals.

Qualifications

• Knowledge of the VCSE sector and current challenges.
• Strong interpersonal and communication skills; ability to build relationships with diverse stakeholders.
• Excellent organisational skills; able to manage multiple projects and budgets.
• Proficiency with CRM systems to manage membership information and generate insights.
• Proficiency with Excel, surveys and data analysis tools to generate insights.

Responsibilities

• Represent the voice of the network in planning, evaluations and decision-making.
• Lead network insight gathering, data analysis and visualisation, and translate findings into recommendations.
• Improve the customer journey for network partners from registration to fulfilment.
• Develop strategies to increase network engagement through visits, webinars and spokesperson activities.
• Line manage the Charity Network Coordinator.

Skills

Interpersonal skills

Communication

Project management

Stakeholder engagement

Team leadership

Tools

CRM systems

Excel

Survey tools

Data analysis tools

Job description

Location:

London/Hybrid. The role is based out of our London Bridge office. Weoperatea hybrid working practice and expect the individual to be in the office for 2 days a week.

Reporting to:

Head of Impact and Fundraising

Direct Report:

Charity Network Coordinator

About In Kind Direct

Fornearly 30years, In Kind Direct has been at the forefront of product redistribution in the UK, ensuring that no onemisses out onlife’s essentials. Founded by HM The King, we partner with leading brands and retailers to channel everyday goods—hygiene items, household products, toys, clothing and more—to our network of over 6,000 charities, community groups,foodbanksand schools. Every week, we help more than half a million people in need. Yet, poverty and exclusion remain as key challenges within the UK, andwe’reon a mission to reach even more people with more products.

Our values

We work with kindness, togetherness and integrity, and drive innovation.

The opportunity

We areseekingan adaptable, enthusiastic self-starter to join our dynamic and passionate team with responsibility fortruly understandingthe needs of our network and how we can best support them with essential products to help people live well.

This role will represent the voice of our network and the end users they support, developing and implementing strategies at In Kind Direct to increase value and engagement, and strengthen our social impact together.

Key Responsibilities

• Insight and Evidence
• Represent the voice of our network and the end-users they support in our planning,evaluationsand decision-making.
• Lead on network insightsgathering,dataanalysis andvisualisation,andinterpretingfindingsintoconclusions and recommendations, using for example,surveys,CRMdata,NetworkAmbassadoronlinemeetingsandNetwork Insights Panelconsultations.
• Proactively contribute to improvements in the customer journey for network partners – from registration through to fulfilment.
• Support our collaborative ways of working with VCSE sector and other infrastructureorganisationstomeet immediateneed,deepenimpactandsupport longer-termsolutions.
• Help scope, test and implement CRM enhancements to improve how we gather insights and measure impact.
• Source, analyse and share relevant external social research and sector intelligence to help ensure organisational decisions and programmes are also informed by external insights, emergingtrendsand best practices.
• Develop and implement strategies to increase network engagement including visits, volunteering,webinarsand spokesperson activities, that inspire our network to tell the story of our impact together.
• Lead on network recruitment and retention.
• Day to day management, evaluation and reporting for funded projects that use insights, research, and partnerships to get the right products to more people through network partners.
• Test, implement and embed digital assets management tools and processes.
• Act as an ambassador for In Kind Direct at external events.
• Line manage the Charity Network Coordinator.

3. Network support and communications

• Oversee and help producea regularnewsletter and ad hoc emails to involve the network more in advocacy, impactstorytellingand direct action with us.
• Oversee and help produce other network communications and content including service emails and FAQs to improve the service they experience from us.
• Oversee network registration and renewal processesandcomms,andactas a point ofescalationforour Customer Service team.
• Manage and develop our network compliance policies and processes, safeguarding quality and integrity while driving efficiency andsystems ‑ enabledautomation. Act as a point of escalation.
• Ongoing relationship and community building with network partners, including regular proactive outreach,visitsand communications.
• Help develop standards for network experience, value delivery and service quality in collaboration with our Customer Service team.

What We’re Looking For

• Knowledge of the VCSE sector and current challenges, ideally with a pre-existing network.
• Strong interpersonal and communication skills, with the ability to build andmaintainrelationships with diverse stakeholders.
• Excellent organisational skills, with the ability to manage multiple projects simultaneously, manage budgets, mitigate risk, and meet deadlines.
• Proficiencyin using CRM systems to manage customer/membership information and generate insights.
• Proficiencyin using Excel,surveyand data analysis tools to generate insights and measure impact.
• Some experience of line management of volunteers or paid staff.
• Able to work well as part of a team, but also a self-starterthat’sable to take initiative while working with little supervision.
• Numerate with good attention to detail.
• Understanding ofdata privacy, protection and consent for marketing and communications.
• Being an approachable collaborator at all levels of anorganisation
• Aligned with IKD values of kindness, togetherness, integrity, and innovation.

Competences required of aManager

• Applies policies in their area andflagsrisks early.
• Supports audits/quality checks as needed.
• Encourages others to meet compliance requirements.
• Balances risk in decisions with senior support when needed.
• Leads projects/teams with clear ownership.
• Motivates others and creates a positive environment.
• Coaches and develops others; gives clear direction and feedback.
• Rolemodelsintegrity and continuous improvement.

Why In Kind Direct?

As well as having the chance to work in a charity that helps thousands of people each year, our team benefits include volunteering days, 28 days holiday each year including 3 days between Christmas and New Year, (excluding public holidays), an interest-free travel loan, and a generous pension scheme entitlement.

We are an equal opportunity employer and support our team to succeed in their roles through training, adaptations, flexibility in working, access to our Employee Assistance Platform, and a range of policies to support people in their personal,familyand care responsibilities.

We are an accredited Great Place to Work – and have additionally been recognised as a Great Place to Work amongst small Charities and a Great Place to work for Women.

Weseekto challenge discrimination and are committed to our values of kindness, togetherness, integrity, and innovation. We are on an organisational journey to achieving our EDI vision and welcome any questions about our progress and aspirations.

We especially welcome applications from anyone with lived experience of being on a low income or working with smaller charitable organisations.

We will meet all reasonable expenses that will support anyone invited to interview to be able toparticipate.

Ifthere’sanything such as a disability or other circumstance that might affect your ability to take part in any stage of the application or interview process, pleasedo n’thesitate to contact us at [e-mail]. We’lldo our best to provide any support or adjustments you may need to take part fully and comfortably. Sharing this information will not affect your application in any way.

You may have experience in the following: Network Manager, Charity Partnerships Manager, Community Engagement Manager, Impact and Insights Manager, Stakeholder Engagement Manager, Membership Manager, CRM and Insights Manager, Programme Manager (VCSE), Data and Insights Manager, Charity Relationship Manager, Sector Engagement Manager, Voluntary Sector Partnerships Manager.