Impact & Insights Coordinator

Palace For Life Foundation; London Borough of Croydon; Hybrid; GBP 31,000 - 35,000; Full time

Job summary

Palace For Life Foundation in London is seeking a Data & Evaluation Coordinator to help understand, improve and demonstrate the difference our programmes make to young people and communities across South London.

Your main focus will be coordinating monitoring and evaluation, turning data and participant feedback into clear insights that improve delivery and evidence impact, and supporting the Foundation’s CRM implementation to strengthen data collection and reporting.

Qualifications

• Experience of collecting, managing and analysing data using monitoring and evaluation methods.
• Strong Excel skills, including formulas, pivot tables and charts.
• Ability to interpret quantitative and qualitative information and communicate findings clearly.
• Strong organisation and collaboration skills to coordinate contributions and meet deadlines.
• Understanding of confidentiality and safeguarding responsibilities.

Responsibilities

• Monitoring and Data Quality – Coordinate high-quality monitoring data across programmes, supporting colleagues to collect, record and use information effectively.
• Programme Evaluation – Lead proportionate evaluation activity to assess programme effectiveness, measure outcomes and identify opportunities for improvement.
• Analysis and Actionable Insights – Analyse programme data and evidence to generate clear insights and recommendations that inform decision-making and improve delivery.
• Reporting and Evidence of Impact – Produce accurate impact reports and funder evidence, demonstrating outcomes and supporting organisational planning and funding opportunities.
• Participant Voice and Case Studies – Gather and amplify participant feedback and experiences, ensuring programme development is informed by the voices of young people and stakeholders.
• CRM Implementation and Systems Support – Support the implementation and ongoing development of the Foundation's CRM, driving effective adoption, data quality and system use across teams.

Skills

Data analysis

Excel

Communicate findings

Project coordination

Tools

CRM software

Job description

Key Details

Salary: £31-34.5K per year

Hours: Our standard full-time roles are 37.5 hours per week, Mon-Fri. However, applications for part-time hours will be considered.

Contract term: Permanent

Hybrid working: This role offers hybrid working, with a combination of on-site and home-based working. The specific working pattern will depend on the needs of the role and will be discussed during the recruitment process.

Closing date: 4th November 2026

Interview dates: 1st stage: 16th November 2026, 2nd stage: 30th November 2026

Job Overview

You will help us understand, improve and demonstrate the difference our programmes make to young people and communities across South London. Your main focus will be coordinating monitoring and evaluation, turning data and participant feedback into clear insights that improve delivery and evidence impact. Alongside this, you will coordinate the implementation and effective use of the Foundation’s new CRM, with support from colleagues, so it strengthens data collection and reporting.

Job Description

• Monitoring and Data Quality – Coordinate consistent, high-quality monitoring data across programmes, supporting colleagues to collect, record and use information effectively.

• Programme Evaluation – Lead proportionate evaluation activity to assess programme effectiveness, measure outcomes and identify opportunities for improvement.

• Analysis and Actionable Insights – Analyse programme data and evidence to generate clear insights and recommendations that inform decision-making and improve delivery.

• Reporting and Evidence of Impact – Produce accurate impact reports and funder evidence, demonstrating outcomes and supporting organisational planning and funding opportunities.

• Participant Voice and Case Studies – Gather and amplify participant feedback and experiences, ensuring programme development is informed by the voices of young people and stakeholders.

• CRM Implementation and Systems Support – Support the implementation and ongoing development of the Foundation's CRM, driving effective adoption, data quality and system use across teams.

Person Specification

• A commitment to improving opportunities for young people and communities, with an interest in understanding the difference the Foundation’s work makes.

• Experience of collecting, managing and analysing data, using monitoring, evaluation and feedback methods to assess outcomes and identify improvements.

• Strong Excel skills, including formulas, pivot tables and charts, with the ability and confidence to learn new systems and digital tools.

• Ability to interpret quantitative and qualitative information, recognise gaps or limitations, and communicate findings and recommendations clearly, including explaining data to colleagues without a technical background.

• Strong organisation, time management and collaboration skills, with the ability to coordinate contributions from others, manage competing deadlines, support colleagues and challenge incomplete or inconsistent information constructively.

• Understanding of confidentiality and responsible handling of personal information, and a commitment to safeguarding and inclusive practice.

Safeguarding

We are committed to ensuring the welfare and protection of all children, young people and adults who take part in our activities, and all staff are expected to share this commitment. All successful candidates will go through safer recruitment checks (including a criminal records check) before commencing employment.

Equalities

We endorse the principle of equality and strive to ensure that all our staff and participants have a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, and can be assured of an environment in which their rights, dignity and worth are respected.

We want our staff to reflect the diversity of our local community, and we welcome applications from individuals of all age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion of belief and marriage and civil partnership.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

If you require any reasonable adjustments to be made to support your application, please just let us know.