Network Support Analyst

JR United Kingdom; Stoke-on-Trent; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in manufacturing and technology is seeking an experienced Network Analyst and Support Engineer to join their European Network Services Team. This role involves providing remote support for network services across Europe, Africa, and the Middle East, with opportunities to contribute to projects and enhancements.

Qualifications

• Minimum 3 years' experience in network support and operations, ideally within a Cisco environment.
• Experience with global/regional project participation.

Responsibilities

• Provide Level 2/3 remote network helpdesk support for our client's EAME-based facilities.
• Collaborate with a global team to ensure network standards and policies are upheld.

Skills

Network troubleshooting and diagnostics

Network documentation and change management

Cisco IOS upgrades and configuration

Understanding of DNS, DHCP, and basic firewall principles

Exposure to project management methodologies

Knowledge of additional languages

Education

Bachelor's degree in Computer Science or equivalent experience

Cisco certifications above CCNA (e.g., CCNP)

Tools

Ticketing systems such as Remedy or Peregrine

Microsoft Office Suite

Putty

Job description

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Location: UK – Stafford 5 days onsite (Remote Support for EAME)

Contract Type: Agency / Temporary Inside IR35

Start Date: immediate

Join our clients European Network Team!

Our client, a global leader in manufacturing and technology, is seeking an experienced NetworkAnalystandSupportEngineer to join our EuropeanNetworkServicesTeam on an agency basis.

This role is a fantastic opportunity to become part of a dynamic, collaborative, and globally distributed team. You'll play a vital role in maintaining and supporting network services across Europe, Africa, and the Middle East (EAME) — and beyond when required.

Key Responsibilities

• Provide Level2/3remotenetworkhelpdesksupport for our client's EAME-based facilities, including factories, offices, and warehouses.
• Support LAN/WLAN/WANinfrastructure through incident resolution, change implementation, and request fulfilment.
• Participate in small-scaleLANdesign projects and assist in delivering infrastructure upgrades and enhancements.
• Collaborate with a global team to ensure network standards and policies are upheld across all locations.
• Contribute to network documentation, design updates, and process improvements.
• Join a rotating on-call support schedule (1 week every 2 months), including out-of-hours support as needed.

Skills & Experience

• Minimum3years'experience in network support and operations, ideally within a Cisco environment.
• Cisco IOS upgrades and configuration
• Cisco router/switch and WLC (Wireless LAN Controller) configuration
• Network troubleshooting and diagnostics
• Understanding of DNS, DHCP, and basic firewall principles
• Network documentation and change management
• Ticketing systems such as Remedy or Peregrine
• Microsoft Office Suite, Putty, and other standard networking tools
• Bachelor's degree in Computer Science or equivalent experience.
• Cisco certifications above CCNA (e.g., CCNP)
• Exposure to project management methodologies
• Experience with global/regional project participation
• Knowledge of additional languages (English is required; a second language is a plus)