Neonatal Quality Governance Administrator

Bedfordshire Hospitals; Luton; On-site; GBP 21,000 - 25,000; Full time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking a Quality Governance Administrator to support governance, quality improvement, and patient safety activities within Neonatal Services. The role involves secretarial duties, incident/risk management, and data reporting across hospital sites.

You will coordinate meetings, produce minutes, manage documentation, and contribute to data capture systems and dashboards to support service improvements for babies and families.

Qualifications

• Experience of minute taking at committee secretarial level.
• NVQ Level 3 Business management or equivalent.
• Degree level in Informatics.
• Experience of Quality Improvement projects.
• Knowledge of NHS governance and data protection.

Responsibilities

• Provide a comprehensive secretarial and administrative service to the Neonatal Services.
• Deal with telephone and face to face enquiries, providing information as required.
• Type a variety of documents and correspondence, reports, statistical and financial data, presentations from a variety of sources with a high degree of accuracy.
• In conjunction with senior members of Neonatal services, compile documents in relation to the progress of all issues within their remit for the area, including standard operating procedures and action plans.
• Assist the multidisciplinary team with surveys, compile statistical returns, audits, and submit reports, take forward the actions required under the direction of the team leads.
• Assist with the coordination of reports and updates on a regular basis to relevant other groups.
• Sourcing and assisting with the analysis of information secured from a variety of sources.
• The post holder will be required to utilise Information Technology systems such as: Personal computers/Laptop computers/iPad
• Have a comprehensive knowledge of current software applications e.g. Microsoft Teams, MS Word, MS Excel, MS Access, MS PowerPoint, MS Publisher
• Other equipment used include; E-mail, Telephone, Scanner, Projector for presentation purposes
• The post holder will be required to work with information from a series of local, regional and national NHS information databases and dashboards to produce accurate reports which can be further interpreted e.g.
• Human Resource Information Systems (EOL, Healthroster)
• BadgerNet
• CMIS
• iPM
• ICE/Evolve
• Information from the EoE Neonatal ODN
• Neonatal National Audit Programme (NNAP)
• This is not an exhaustive list, nevertheless it is expected that the post-holder will be able to utilise information from these sources to produce ad-hoc reports on a variety of Neonatal related issues.
• Accurately interpret medical case notes within the responsibilities of the job role.
• File paperwork in patients notes as and when required.
• To contribute to awareness sessions to promote the more effective use of information by Clinical Directors, General Managers, and other senior Trust staff.
• To ensure compliance with the Data Protection Act, NHS Data Definitions and reporting standard.
• To identify own training needs and undertake regular Continuing Professional Development (CPD).
• After initial induction, will work on their own initiative within Bedfordshire Hospitals policies and procedures, local guidelines and protocols
• Take remedial action as required to resolve any issues or problems under direction and support of the Senior Team.
• Be expected to prioritise workload and manage time effectively
• Have regular ongoing contact with their direct line manager and annual appraisals
• Undertake general office and administrative duties to support the management of the neonatal service and patient care delivery.

Skills

Minute taking

Data analysis

Quality improvement

Governance

Communication

Secretarial support

ICT systems

Education

NVQ Level 3 Business management or equivalent

Degree level in Informatics

Tools

MS Word

MS Excel

MS Access

MS PowerPoint

MS Publisher

MS Teams

Job description

Bedfordshire Hospitals NHS Foundation Trust is seeking a Quality Governance Administrator to support governance, quality improvement, and patient safety activities within Neonatal Services. The role involves secretarial duties, incident/risk management, and data reporting across hospital sites.

You will coordinate meetings, produce minutes, manage documentation, and contribute to data capture systems and dashboards to support service improvements for babies and families.