Neighbourhood Team Leader

Citizen; Coventry; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Pension scheme

Flexible working hours

Generous annual leave

Job summary

Citizen in Coventry is seeking a Neighbourhood Team Leader to guide a frontline team of eight Officers, driving tenancy management and estate oversight while coordinating with four other neighbourhood teams to deliver top-tier services to residents.

The role demands proven housing management experience, strong people skills, and the ability to handle anti-social behaviour cases; a proactive, resilient, solution-focused approach is essential for delivering positive resident outcomes.

Qualifications

• Experience leading frontline housing teams and delivering high-quality neighbourhood services.
• Ability to manage tenancy and estate issues and resolve anti-social behaviour cases.
• Strong problem-solving, decision-making and conflict-resolution skills.
• Excellent communication and relationship-building within cross-functional teams.

Responsibilities

• Staff management of a team of officers, ensuring wellbeing, support and guidance
• Overseeing tenancy management and estate issues
• Dealing with Anti-Social behaviour and supporting the officer in serious cases, and actively be involved in multi-agency work to resolve issues
• Reviewing the regular block and estate inspections
• Involvement in the management of new build properties for all tenancy management issues
• Conducting tenancy reviews for the officer’s new tenancy visits

Skills

Staff management

Housing management

Problem solving

Communication

Driving licence

Education

CIH Level 4

Job description

Location: Coventry

We are brave, we are ambitious, we are honest, and we are Citizen!

You will lead a dynamic team of Neighbourhood Officers who are patched based and strive to make a difference in our communities. You will be responsible for developing the team and work with your peers to ensure a consistent service delivery to our customers. Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and the surrounding areas.

Manager’s Quote:

The Neighbourhood Team Leader role is both challenging and rewarding, offering an excellent opportunity for someone with strong housing management experience and proven people management skills. You will be responsible for the line management and development of a team of eight colleagues, while working collaboratively with four other neighbourhood teams across the Coventry area to deliver high-quality services to residents.

As the frontline point of contact for our communities, the team plays a vital role in creating safe, sustainable neighbourhoods.

This is a fast-paced role that requires excellent problem-solving abilities, sound judgement and the confidence to make decisions quickly. We are looking for someone who is proactive, resilient and solution-focused, with a genuine commitment to delivering positive outcomes for residents and communities.

If you enjoy variety, thrive on building relationships and have a passion for making a difference, this could be the ideal opportunity for you.

Key responsibilities include:

• Staff management of a team of officers, ensuring wellbeing, support and guidance
• Overseeing tenancy management and estate issues.
• Dealing with Anti-Social behaviour and supporting the officer in serious cases, and actively be involved in multi - agency work to resolve issues.
• Reviewing the regular block and estate inspections.
• Involvement in the management of new build properties for all tenancy management issues.
• Conducting tenancy reviews for the officer’s new tenancy visits.

As Neighbourhood Team Leader, we need you to have:

• Current clean driving licence and access to a car
• Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
• Highly self-motivated, able to act with integrity and show drive and enthusiasm
• CIH Level 4 - or willing to work towards
• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture:

We will work together as one team and embrace our Citizen values.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Interview date: W/C 14th September 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.