Neighbourhood Impact Leader

Citizen; Coventry; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Pension scheme

Flexible working hours

Generous annual leave

Job summary

Citizen in Coventry is seeking a Neighbourhood Team Leader to guide a frontline team of eight Officers, driving tenancy management and estate oversight while coordinating with four other neighbourhood teams to deliver top-tier services to residents.

The role demands proven housing management experience, strong people skills, and the ability to handle anti-social behaviour cases; a proactive, resilient, solution-focused approach is essential for delivering positive resident outcomes.

Qualifications

• Experience leading frontline housing teams and delivering high-quality neighbourhood services.
• Ability to manage tenancy and estate issues and resolve anti-social behaviour cases.
• Strong problem-solving, decision-making and conflict-resolution skills.
• Excellent communication and relationship-building within cross-functional teams.

Responsibilities

• Staff management of a team of officers, ensuring wellbeing, support and guidance
• Overseeing tenancy management and estate issues
• Dealing with Anti-Social behaviour and supporting the officer in serious cases, and actively be involved in multi-agency work to resolve issues
• Reviewing the regular block and estate inspections
• Involvement in the management of new build properties for all tenancy management issues
• Conducting tenancy reviews for the officer’s new tenancy visits

Skills

Staff management

Housing management

Problem solving

Communication

Driving licence

Education

CIH Level 4

Job description

Citizen in Coventry is seeking a Neighbourhood Team Leader to guide a frontline team of eight Officers, driving tenancy management and estate oversight while coordinating with four other neighbourhood teams to deliver top-tier services to residents.

The role demands proven housing management experience, strong people skills, and the ability to handle anti-social behaviour cases; a proactive, resilient, solution-focused approach is essential for delivering positive resident outcomes.