Neighbourhood Officer

Niyaa People Ltd; Coventry; Hybrid; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Flexible hybrid working

Temp to perm basis

Supportive housing team

Job summary

Niyaa People Ltd is recruiting a Neighbourhood Officer to support housing and community services across Coventry, with occasional travel to Worcester and Birmingham. The role is primarily Coventry-based with hybrid working.

You will manage a neighbourhood patch, deliver tenancy and estate services, respond to ASB, carry out inspections, and support residents with tenancy queries. Travel to partner areas and collaboration with teams are expected.

Qualifications

• Experience in a Neighbourhood Officer, Housing Officer, or Tenancy Management role.
• Strong knowledge of housing and tenancy management practices.
• Excellent communication and customer service skills.
• Ability to manage a varied caseload independently.

Responsibilities

• Managing a designated neighbourhood patch.
• Delivering effective tenancy and estate management services.
• Responding to anti-social behaviour and tenancy breaches.
• Carrying out estate inspections and property visits.
• Supporting residents with tenancy-related queries and issues.
• Working collaboratively with internal teams and external agencies.
• Ensuring communities are safe, clean, and well maintained.
• Handling safeguarding concerns and supporting vulnerable tenants.

Skills

Neighbourhood management

Housing tenancy knowledge

Communication skills

Customer service

Caseload management

Driving licence

Job description

We are currently recruiting for a Neighbourhood Officer on a temp to perm basis to support housing and community services across the Coventry area, with occasional travel to Worcester and Birmingham as required.

This is an excellent opportunity for an experienced housing professional who is passionate about delivering high-quality neighbourhood management services and building strong community relationships.

Location Primarily based in Coventry, with occasional travel across Worcester and Birmingham.

Key Responsibilities of a Neighbourhood Officer:

• Managing a designated neighbourhood patch


• Delivering effective tenancy and estate management services


• Responding to anti-social behaviour and tenancy breaches


• Carrying out estate inspections and property visits


• Supporting residents with tenancy-related queries and issues


• Working collaboratively with internal teams and external agencies


• Ensuring communities are safe, clean, and well maintained


• Handling safeguarding concerns and supporting vulnerable tenants


• Maintaining accurate case records and ensuring compliance with housing policies

Requirements of a Neighbourhood Officer:

• Previous experience within a Neighbourhood Officer, Housing Officer, or Tenancy Management role


• Strong knowledge of housing and tenancy management practices


• Excellent communication and customer service skillsi>
  
• Ability to manage a varied caseload independently


• Full UK driving licence and access to a vehicle


• Flexible approach to travel and hybrid working

What’s on Offer:

• Flexible hybrid working arrangements


• Temp to perm basis


• Opportunity to work within a supportive housing team


• Varied and rewarding community-focused role


• Competitive temporary hourly/day rate depending on experience