Neighbourhood Services Manager

Park Avenue Recruitment; London Borough of Hackney; On-site; GBP 52,000 - 66,000; Full time

Job summary

Park Avenue Recruitment is seeking an Interim Neighbourhood & Estate Services Manager in London for a 3-month, site-based contract. The role leads a team of five Neighbourhood Services Officers to deliver a high-quality estate service, with a strong focus on resident satisfaction.

The ideal candidate has housing management experience, a hands-on leadership style and the ability to drive performance and contractor standards on day one.

Qualifications

• Experience leading frontline housing teams.
• Strong knowledge of tenancy and neighbourhood services.
• Visible and approachable leadership style.

Responsibilities

• Lead and support a frontline housing team of 5 Neighbourhood Services Officers.
• Ensure officers are visible and deliver a responsive resident service.
• Oversee estate and communal inspections and safety issues.
• Drive standards in cleaning, grounds, waste and communal areas.
• Manage estate services contractors and address underperformance.
• Support the team with complex resident and estate issues.
• Improve service performance, behaviours and consistency.
• Assist mobilisation of a new estate services contract.

Skills

Housing management

Frontline team leadership

Estate management

Contract management

People development

Job description

Interim Neighbourhood & Estate Services Manager

£280+ a day | 3 month contract | 5 days on site

Are you an experienced Housing Manager who enjoys being close to the service, supporting your team and making sure residents receive a genuinely good neighbourhood service?

I'm working with a housing organisation looking for an experienced Neighbourhood & Estate Services Manager to come in on an interim basis and lead a frontline team.

This is a brilliant opportunity for someone from a strong housing, tenancy or neighbourhood management background who understands what good estate management looks like and, importantly, knows how to get the best out of a team.

The role

You'll be managing a team of 5 Neighbourhood Services Officers, with responsibility for the day-to-day management and standards of estates and communal areas.

Your remit will include:

• Leading, supporting and managing a frontline housing team
• Ensuring officers are visible and delivering a responsive service to residents
• Overseeing estate and communal inspections
• Driving standards across cleaning, grounds maintenance, waste and communal areas
• Ensuring communal repairs and health & safety issues are identified and actioned
• Managing estate services contractors and challenging poor performance
• Supporting the team with more complex resident and estate issues
• Improving performance, behaviours and consistency across the service
• Supporting the mobilisation of a new estate services contract

Who are we looking for?

We need someone who has managed housing teams before and understands the realities of delivering a busy frontline service.

You’ll ideally bring:

• Strong housing management knowledge, particularly across tenancy, neighbourhood or estate services
• Proven experience managing frontline housing teams
• A visible and approachable leadership style
• The ability to support, coach and develop officers, while also holding people accountable
• Confidence dealing with performance, behaviours and difficult conversations
• A solid understanding of estate management and communal services
• Experience managing contractors and service standards
• The ability to come into an established service, build relationships quickly and hit the ground runningThis isn't a role for someone looking for their first step into management. They need an experienced manager who can provide the team with support, structure and leadership from day one.

Importantly, this is a 5-day-a-week site-based role.

They want their manager to be present and available to the team, understand what is happening operationally and be willing to get out onto the estates when needed.