Neighborhood Services Manager

Service Care Solutions; Greater London; On-site; GBP 41,000 - 58,000; Full time

Job summary

ISHA is seeking an experienced Neighbourhood Services Manager for an interim 3–6 month role with an immediate start in London. You will lead a team to deliver high-quality neighbourhood and estate services, overseeing maintenance and customer-focused delivery.

The post involves managing a range of services (cleaning, grounds, pest control, waste, repairs) and monitoring budgets and contractors, with a 5-day, office-based pattern at Finsbury Park, London.

Qualifications

• Proven experience managing operational neighbourhood or estate services.
• Previous team management including performance management and staff development.
• Strong contract management experience with estate services and maintenance contractors.
• Experience managing budgets and service charge expenditure.
• Strong customer-focused approach and ability to handle resident queries.

Responsibilities

• Manage and lead a team of Neighbourhood Services Officers, ensuring performance and delivery.
• Oversee estate services, including cleaning, grounds maintenance, pest control, waste management and repairs.
• Monitor and manage performance of contractors to ensure value for money and high standards.
• Oversee car parking, door entry and CCTV contracts and service delivery.
• Manage service charge budgets and authorize payments following financial procedures.
• Ensure estates and communal areas are safe, well-maintained and compliant with health and safety requirements.
• Collaborate with residents and stakeholders to improve neighbourhood services.

Skills

Team management

Budget management

Contract management

Customer service

Stakeholder collaboration

Education

Degree-level qualification

IRPM/ARMA membership desirable

Tools

MS Office

Reporting

Job description

Neighbourhood Services Manager

Interim Contract | 3-6 Months | Immediate Start

Location: N4 2DR

Working Pattern: 5 days per week, office-based / on-site

Organisation: ISHA

DBS Requirement: Basic DBS

Interview Process: Face-to-face interview

Rate - £35.95 Umbrella Ltd Per Hour

Job Overview

We are currently recruiting for an experienced Neighbourhood Services Manager to join ISHA on an interim basis for an initial 3-6 month contract, with an immediate start available.

This is an excellent opportunity for an experienced housing professional with a strong background in neighbourhood and estate services, team management and contractor performance. You will be responsible for overseeing the delivery of high-quality, customer-focused neighbourhood services, ensuring estates are maintained to a high standard and residents receive an excellent level of service.

Managing a team of Neighbourhood Services Officers, you will oversee a range of operational services including estate cleaning, grounds maintenance, pest control, waste management, communal repairs, health and safety and associated contract management activities.

The role will also involve managing service charge budgets, monitoring contractor performance, overseeing recruitment activities and driving continuous improvement across neighbourhood services.

All sites are accessible by public transport.

Key Responsibilities

• Manage and lead a team of Neighbourhood Services Officers, ensuring effective performance, development and delivery of services.
• Oversee the delivery of estate services, including cleaning, grounds maintenance, pest control, waste management and communal repairs.
• Manage and monitor the performance of key estate services contractors, ensuring high standards of customer service and value for money.
• Oversee car parking, door entry and CCTV contracts, ensuring effective contract management and service delivery.
• Manage service charge budgets, monitor expenditure, authorise works and approve payments in line with financial procedures.
• Ensure estates and communal areas are safe, well-maintained and compliant with relevant health and safety requirements.
• Work closely with residents, local authorities and internal stakeholders to improve neighbourhood services and customer satisfaction.
• Oversee communal repair reporting and post-inspections, supporting the delivery of estate improvements.
• Manage customer complaints and queries, ensuring responses are professional, timely and customer-focused.
• Support procurement activities and the development of contracts in line with organisational policies.
• Lead on neighbourhood initiatives, small projects and estate improvements.
• Work collaboratively with compliance teams to support gas, fire and wider health and safety compliance.
• Oversee recruitment activities and support the ongoing development and performance of the team.

Candidate Requirements

The successful candidate will have:

• Proven experience managing operational neighbourhood or estate services within a housing association or similar organisation.
• Previous team management experience, including performance management and staff development.
• Strong contract management experience, particularly in relation to estate services and maintenance contractors.
• Experience managing budgets and service charge expenditure.
• A strong customer-focused approach with the ability to manage resident queries and complaints effectively.
• Excellent organisational, interpersonal and problem-solving skills.
• Strong attention to detail and the ability to work independently with minimal supervision.
• Good IT skills, including the ability to produce reports and manage complex information.
• A professional approach with the ability to work collaboratively with internal and external stakeholders.
• A degree-level qualification or Associate Membership of IRPM/ARMA is desirable, or a commitment to achieving associate-level membership within 12 months of starting the role.

Contract Details

Interim contract for 3-6 months.

Immediate start available.

5 days per week, office-based and on-site.

Location: Finsbury Park, London.

Basic DBS required.

Face-to-face interview process.