Neighbourhood Safety Officer

Jigsaw Homes Group; Greater London; On-site; GBP 40,000 - 44,000; Full time

Benefits offered by this job

On-site gyms

24 days holiday rising to 29

Training and development opportunities

Job summary

Jigsaw Homes Group is seeking a Neighbourhood Safety Officer to manage ASB caseloads, undertake risk assessments and safeguarding referrals, and progress cases to court when necessary.

Based across Greater Manchester, Lancashire and Nottinghamshire, you will work under pressure with strong communication skills and a full UK driving licence.

Qualifications

• Experience in ASB or community safety case management.
• Experience in risk assessments and safeguarding referrals.
• Ability to progress cases to court when required.
• Knowledge of Anti‑Social Behaviour, Crime and Policing Act 2014 and related orders.
• Excellent written and verbal communication; able to handle high‑pressure situations.

Responsibilities

• Lead ASB caseload from initial reports to complex cases.
• Manage caseloads with adherence to processes and targets.
• Undertake risk assessments and safeguarding referrals.
• Coordinate multi‑agency actions and, where needed, court actions.

Skills

ASB experience

Legal enforcement action

Court attendance

Communication skills

Driving licence

Job description

Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.

We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

About the department

Want to make a real difference to people’s lives? Our Neighbourhood Safety Team are split across bases in Greater Manchester, Lancashire and Nottinghamshire.

We work hard to help reduce anti-social behaviour and are part of a Neighbourhood team that provides housing management services from letting and managing homes to employment and wellbeing support.

We take pride in our neighbourhoods and are committed to improving communities and targeting work where it is most needed.

About the role

As a Neighbourhood Safety Officer, you will lead a varied caseload from early-stage reports, property related tenancy breaches, to more complex ASB cases, including high‑risk and repeat victimisation cases.

You’ll be responsible for managing caseloads, to make sure we can find effective resolutions in line with our processes, standards, timescales and targets.

You will be experienced in undertaking risk assessments, identifying safeguarding concerns, making safeguarding referrals and in multi‑agency case coordination.

You will have substantial, recent experience working in an ASB or community safety managing serious or persistent ASB cases. You will be able to operate confidently and professionally investigating ASB cases and be capable of progressing cases to court where necessary.

You will have a sound working knowledge of Anti‑Social Behaviour, Crime and Policing Act 2014, Injunctions Orders and Possession proceedings linked to ASB.

You will be able to provide clear, confident advice to victims, reported parties and partner agencies.

You will be skilled in gathering, assessing and presenting evidence including drafting witness statements.

You will be experienced in preparing legal documentation for County Court proceedings and ideally have experience self‑advocating in the County Court or in giving evidence.

You will have experience in applying legal thresholds, proportionality assessments and working within the Equality Act 2010.

You will have excellent communication skills both written and verbal and be able to make decisions in high pressure situations. You will have the ability to manage confrontational situations professionally and safely.

A full, valid UK driving licence and ability to travel across operational areas is a requirement for this role.

When applying, you must clearly demonstrate:

• Your direct ASB experience
• Your involvement in legal enforcement action
• Any experience of court attendance

Company: Jigsaw Homes. Salary: £39,796 to £44,143 a year. Hours: Full-time. Location: Baker House, M40 8BS. Job type: Permanent. Posting date: 26 Oct 2026. Closing date: 24 Nov 2026.

Jigsaw Homes Group offers employees a competitive 24 days holiday per annum rising incrementally to 29 days, plus statutory bank holidays and 3 concessionary days in December. We also offer our employees the option to buy/sell up to 5 days extra leave per year.

As a Jigsaw employee you will also receive incremental salaried pay, company sick pay, on-site gyms, access to our cash back health plan membership, enhanced maternity/paternity leave, training/development opportunities plus much more.

Why join us?

See the benefits page on our website for more details.

Proud member of the Disability Confident employer scheme.

About Disability Confident. Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.