ASB & Legal Officer

Your Housing Group; Liverpool; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Contributory pension

Medicash health plan

Discount scheme

Gym memberships

Job summary

Your Housing Group is seeking an experienced ASB & Legal Officer to provide regional cover in the Liverpool area, investigating anti-social behaviour, pursuing appropriate actions and managing cases with local authorities, police and safeguarding teams.

You will be supported by external training and development plans, with progression opportunities through our Aspire programmes, a generous pension, private healthcare options and additional employee benefits.

Qualifications

• ASB and legal knowledge and experience in handling cases.
• Experience working with external partners in safeguarding and community safety.
• Strong customer-service orientation and ability to manage sensitive caseloads.

Responsibilities

• Investigate reports of anti-social behaviour and legal matters; determine actions and manage cases through to resolution.
• Collaborate with Local Authorities, Police, Community Safety Partnerships and safeguarding teams.
• Liaise with customers and YHG to deliver positive outcomes while maintaining case standards.
• Uphold YHG values and keep customers at the heart of all actions.

Skills

ASB knowledge

Legal processes

Stakeholder liaison

Customer focus

Job description

We have an exciting opportunity for experienced ASB & Legal Officer to join our team to provide regional cover in the Liverpool area and provide an excellent service to our customers.

Our top 2 priorities are Safe Environments and Passionate people within our YHG plan – as an ASB & Legal Officer, you will play a key role in this by improving neighbourhoods and sustaining successful tenancies for our customers.

We invest in our colleagues, when you join us, your existing ASB and Legal knowledge will be further reinforced/refreshed with comprehensive training from an external expert ASB Training Provider.

We are looking for someone who is passionate about what they do, thrives in a fast-paced environment, and can work effectively under pressure. The ideal candidate will have a genuine passion for tackling anti-social behaviour, supporting customers, and making a positive difference to individuals and communities through a proactive, customer-focused approach.

What will my working week look like?

You will work closely with customers to investigate, determine appropriate actions, manage and resolve cases, and work with a wide range of external stakeholders (local government, Police, Community Safety and Safeguarding Teams), liaising on behalf of both the customer and the Group.

You will live within a reasonable commutable distance to be able to cover your patch and avoid excess travel and have access to your own vehicle. You will also visit our Head Office in Birchwood, Warrington to attend meetings and training courses when needed.

What will I be responsible for doing?

First and foremost, you will work closely with customers to investigate reports of anti-social behaviour and legal matters, determine appropriate courses of action, and manage cases through to resolution. You will work in partnership with a wide range of external stakeholders, legal providers, including Local Authorities, Police, Community Safety Partnerships, and Safeguarding Teams, acting on behalf of both the customer and YHG to deliver positive outcomes while maintaining excellent case management standards.

Throughout your work, you will uphold YHG's values and objectives, ensuring customers remain at the heart of everything we do.

And what would make me stand out from the crowd?

To be a successful asan ASB & Legal Officer, here at YHG, you will have….

• Experience of legal processes i.e. preparation of witness statements, court applications, working in conjunction with legal providers and court attendance.
• Experience of and management of a wide range of community safety services, including investigating, managing and resolving a diverse range of cases including tenancy breaches and Anti-Social Behaviour.

Ideally you will be a …….

• Collaborative team player
• Demonstrate good customer service
• Good communication and listening skills

This role is really suited to someone who enjoys making a positive difference to people's lives, solving complex problems, and working within communities to tackle anti-social behaviour.

This role also offers genuine progression opportunities. At YHG, we invest in our colleagues and are committed to supporting career development. When you join us, your existing ASB and legal knowledge will be strengthened and refreshed through comprehensive training delivered by an external specialist ASB training provider. You will also have access to ongoing professional development opportunities, including our Aspire Management Programme and a wide range of e-learning courses designed to support your personal growth, career progression, and long-term success.

That all sounds great, what’s in it for me?

In return we offer £34000 to £38,390 for a 35-hour week, and 26 days (pro-rata) annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK’s housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date: 19th November 2026

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG2