Neighbourhood Officer

jobs24.co.uk; Norwich; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

An exciting opportunity awaits for a Neighbourhood Officer to join a forward-thinking housing association. This role is perfect for someone who thrives in a customer-focused environment and can build positive relationships. You will manage tenancy and estate services, work closely with support teams, and ensure the welfare of vulnerable individuals. With a flexible hybrid working model and a commitment to employee well-being, this position offers a supportive atmosphere where your contributions will make a real difference. Join a leading organization that values its employees and provides opportunities for professional growth.

Benefits

Enhanced annual leave

Generous pension scheme

Employee Assistance Programme

Health Cash Plan

Utilities Allowance

Training Opportunities

Birthday day off

Volunteering Day

Personal Day

Qualifications

• Minimum of 5 GCSEs including Maths & English Language required.
• Knowledge of tenancy agreements and housing legislation is essential.

Responsibilities

• Deliver tenancy and estate management services for the Association.
• Provide allocation of letting empty homes and manage mutual exchanges.

Skills

Customer-focused

Communication skills

Knowledge of housing legislation

Multi-agency working

Education

5 GCSEs including Maths & English (Grade C/Level 4)

Tools

Digital tools for remote work

Job description

Neighbourhood Officer
Hybrid Homeworking (office base Norwich)
Full time, 37 hours a week, Monday – Friday
Starting Salary at £34,009 per annum, with future progression opportunities to £36,178, plus Essential Car User Allowance of £4,267 per annum
Permanent Contract

About the role

We have an exciting opportunity for a Neighbourhood Officer to join our team. The role requires a candidate who is customer-focused, able to establish positive relationships both internally and externally, and has the ability to organise and prioritise a busy workload.

Main Duties:

1. To deliver tenancy and estate management services for the Association.
2. To provide allocation of letting empty homes and management of mutual exchanges.
3. Anti-social case management.
4. Working closely with our Tenancy Support Team and Income Recovery team.
5. Working with professional and voluntary agencies in the development of good neighbourhood relations.
6. To work with professional agencies to safeguard vulnerable adults and children.
7. To support tenants through major works at one of our schemes.

About You

The successful candidate will have:

1. Minimum of 5 GCSE’s, including Maths & English Language (Grade C/Level 4) or equivalent.
2. Knowledge of tenancy agreements, housing legislation and welfare benefits.
3. Experience of multi-agency/ partnership working and experience working with customers face to face.
4. Excellent communication skills, a positive outlook and a can-do attitude.

A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

Our team are provided with the digital tools to work from home as well as a supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer - with a 60/40 split (60% home/up to 40% office). As the role requires attendance at Broadland premises, candidates must live within a 75-minute commute of their office location (Norwich, NR9 5DG). Full details can be discussed at the interview process.

Employee Benefits:

1. Enhanced annual leave starting from 22 days, plus a day off for your Birthday, a Volunteering Day and a Personal day.
2. Generous contributory pension scheme.
3. Access to an Employee Assistance Programme to support you when you need it!
4. Health Cash Plan – claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks.
5. Utilities Allowance to support Hybrid Home Workers.
6. Training Opportunities.
7. And many more – Please see our Benefits Document available on our website.

For full details or to apply, please visit our website: Broadland Housing Association Careers or contact our recruitment line on 01603 750109 and leave a message or email [e-mail] and we will get back to you.

Closing date: Midnight Monday 06 January 2025

Interview date: Wednesday 22 January 2025