Neighbourhood Officer

North Wales Housing; Llandudno Junction; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave (pro rata)

Blue Light Card discounts

Generous contributory pension scheme

Health assistance

Cycle to Work

Further studies support

Job summary

North Wales Housing is seeking a Neighbourhood Officer to cover Llandudno Junction and surrounding areas. The role combines office and field work, with patch-based duties and a permanent contract. Salary is £34,698 per annum, with a 35-hour week and hybrid working patterns.

You will address anti-social behaviour, conduct inspections, and support residents with housing advice and health and safety compliance, while welcoming new residents to the community.

Qualifications

• General housing management experience.
• Experience delivering engagement activities for service users.
• Full UK driving licence.
• Willingness to complete Basic DBS check.
• Ability to work to deadlines and on own initiative.
• Positive 'can-do' attitude.

Responsibilities

• Provide a housing management service to a neighbourhood patch.
• Address reports of anti-social behaviour.
• Collaborate to develop services that support residents.
• Provide housing advice and support.
• Ensure health and safety compliance.
• Complete welcome visits for new residents.
• Maintain a high level of service for residents.

Skills

Housing management

Engagement activities

Driving licence

Can-do attitude

Attention to detail

Deadline-driven

Initiative

Job description

Neighbourhood Officer

Location: Agile - Llandudno Junction office / Home / Patch based working

Hours: 35 hours per week

Salary: £34,698 per annum

Contract: Permanent

About the role

We're seeking a motivated individual who is prepared to work on various aspects across housing management functions, including support alongside enforcement to address anti-social behaviour, complete scheme inspections and gas access visits, deal with matters relating to occupation contracts.

What you'll be doing

• Providing a housing management service to a neighbourhood patch
• Addressing reports of anti-social behaviour
• Working collaboratively to develop services that support the needs of residents
• Providing housing advice and support
• Ensuing health and safety compliance
• Completing welcome visits for new residents
• Ensuring a high level of service for residents

About you

You'll have experience of general housing management, and of providing engagement activities for service users.

You'll need:

• A positive "can-do" attitude
• Attention to detail
• The ability to work to deadlines
• To be able to work on your own initiative
• A full UK driving licence
• Willingness to complete a Basic DBS check

Why work with North Wales Housing?

• Make a positive impact in local communities across North Wales
• Enjoy steady, practical work where your efforts are clearly valued
• Be part of a supportive, friendly Services team
• Work for an organisation recognised with Investors in People Gold and Best Companies - Very Good to Work For
• Employee benefits include:
  • Minimum of 25 days annual leave plus bank holidays (pro rata)
  • Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
  • Blue Light Card discounts
  • Further studies support and career development opportunities
  • Employee health assistance, Annual Leave purchase and Cycle to Work schemes
  • Enhanced maternity and paternity pay
  • Generous contributory pension scheme

Our values

We work as One Team, build Trust, stay Open, and continue to Learn – always putting our residents and communities first.

At North Wales Housing, we're committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know – we're here to help you to be at your best.

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