Neighbourhood Officer

CIH International Housing Group; Haslingden; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Hybrid working

LGPS pension

27 days holiday (rising to 32) + bank?

Job summary

Together Housing Group in the Rossendale area is seeking a Neighbourhood Officer to manage a patch across Haslingden, Crawshawbooth, and surrounding towns. The role is field-based with a balance of home and community work, delivering tenancy management and excellent customer support.

You will work with local partners, residents, and stakeholders to sustain tenancies, resolve issues, and build resilient communities. The role requires travel and strong communication skills.

Qualifications

• Full UK drivers licence and access to a car as the role is field based.
• Experience and knowledge of housing/ lettings or ideally social housing.
• Proven experience dealing with the public in person or over the phone.
• Skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice.
• Strong face-to-face customer service skills and ability to handle diverse customers and situations.

Responsibilities

• Address ASB, lettings, property exchanges, repairs, rent management and safeguarding.
• Collaborate with multi-agency teams and attend meetings to improve service quality.
• Advise residents on housing issues, conduct property viewings, and manage lettings per policies.
• Manage neighbourhood and remote work with office days for collaboration, meetings, and training.
• Travel across Rossendale area and surrounding properties to deliver high-quality tenancy management services.

Skills

Driver's license

Car required

Housing/lettings experience

Public/customer service

Resilience under pressure

Job description

Requirements

Outline of Key responsibilities for the Neighbourhood Officer…

• As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards. Key responsibilities include addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding
• Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
• Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.
• Your role includes managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management

We are looking for someone who has…

• Full UK drivers licence and access to a car as the role is field based
• Experience and knowledge of housing/ lettings or ideally social housing
• Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice
• Strong face-to-face customer service skills and ability to handle sensitive information. Proven experience with diverse customers and effective situation management. Self-motivated with a solution-focused approach
• Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently

Benefits

In return, we are offering the successful candidate…

• Starting salary of £33,758 per annum
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• Hybrid working - you will manage your week by dividing your time between working in the field and from home
• You will work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed. Enjoy flexible arrangements supporting our Smart Working culture.
• Attractive pension schemes - Local Government Pension Scheme (LGPS)

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

We are looking for a Neighbourhood Officer to manage a patch of properties across Rossendale. This is a field-based role, offering a balance of home and community-based working, where you'll play a key role in delivering high-quality tenancy management services, providing excellent customer support, and helping to build strong, sustainable communities.

You’ll work closely with customers, local partners, and stakeholders to resolve issues, support tenancy sustainment, and enhance community resilience.

The role covers properties across Haslingden, Crawshawbooth, Lumb, Waterfoot, Bacup, Newchurch, Edenfield, Ramsbottom and Rawtenstall, so the ability to travel regularly throughout the area is essential.

The role of your Neighbourhood Officer - Together Housing.

Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group