Neighbourhood Manager – South West (Hybrid & Travel)

Salvation Army Housing Association (saha); Devon and Torbay; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Annual leave 26 days + BHs (31)

Car allowance

Health cash back plan

Pension up to 6%

Enhanced family leave

Sick pay

Travel support / season ticket loans

Volunteer days

Cycle to Work

Private medical insurance discount

Career development support

Inclusive culture

Job summary

Salvation Army Housing Association (saha) is seeking an experienced Neighbourhood Manager to deliver a high-quality tenancy and neighbourhood management service across the Devon and Cornwall region, including Portsmouth and Plymouth. You will work from home with regular travel to schemes, managing tenancies, resolving issues and engaging residents to sustain homes.

This hybrid role requires a full UK driving licence and flexibility to travel, with a salary of £33,767 per year and a focus on

Qualifications

• Experience within housing, tenancy or neighbourhood management.
• Excellent communication and customer service skills.
• Strong problem-solving and conflict-resolution abilities.
• Experience of managing a varied caseload independently.
• A flexible and proactive approach to service delivery.

Responsibilities

• Delivering an effective tenancy and neighbourhood management service.
• Supporting customers to sustain their tenancies.
• Investigating and resolving anti-social behaviour and tenancy breaches.
• Undertaking estate inspections and neighbourhood visits.
• Responding to customer enquiries and resolving issues promptly.
• Building positive relationships with residents and external partners.
• Promoting community engagement and neighbourhood pride.
• Maintaining accurate records and case management systems.

Job description

Salvation Army Housing Association (saha) is seeking an experienced Neighbourhood Manager to deliver a high-quality tenancy and neighbourhood management service across the Devon and Cornwall region, including Portsmouth and Plymouth. You will work from home with regular travel to schemes, managing tenancies, resolving issues and engaging residents to sustain homes.

This hybrid role requires a full UK driving licence and flexibility to travel, with a salary of £33,767 per year and a focus on