Neighbourhood Housing Officer — Flexible Hours & Growth

Torus Group; Liverpool; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Annual leave 25 days + BH

Enhanced maternity/paternity/adoption

Pension plan

Wagestream access

Lease car scheme

Learning opportunities

Well-being programs

Flexible working

Health expenses cover

Job summary

Torus Group in Liverpool is seeking a Neighbourhood Housing Officer to deliver tenancy and estate management across designated Liverpool neighbourhoods. You will be the main contact for residents, support tenancy sustainment, investigate anti-social behaviour and work with partner agencies to keep neighbourhoods safe and well managed.

The role requires a full UK driving licence and access to a vehicle for business use, plus a strong focus on safeguarding, accurate records, and collaboration with

Qualifications

• Experience delivering housing management, tenancy management or neighbourhood services within a social housing or customer-focused environment.
• Knowledge of housing legislation, tenancy management and safeguarding responsibilities.
• Experience managing ASB, tenancy breaches and other housing-related casework, with the ability to make balanced decisions and resolve issues effectively.
• Strong communication and relationship-building skills, with experience working collaboratively with residents, colleagues and partner agencies.

Responsibilities

• Deliver a comprehensive tenancy and estate management service across a designated portfolio of properties.
• Act as the first point of contact for tenants and residents, providing advice and guidance on tenancy and neighbourhood matters.
• Manage tenancy-related issues including abandoned properties, assignments, relationship breakdowns, unauthorised occupation, tenancy fraud and access issues.
• Carry out tenancy audits, new tenancy visits, starter tenancy reviews, exchange inspections, accompanied viewings and attend evictions where required.
• Manage a caseload of anti-social behaviour, hate crime and tenancy breach cases, taking appropriate and proportionate action.
• Investigate breaches of tenancy conditions and prepare and serve notices where necessary.
• Undertake needs assessments for residents at risk of tenancy failure and provide interventions or referrals to appropriate support services.
• Promote tenancy sustainment by helping residents maintain successful tenancies and access relevant support services.
• Conduct estate inspections and proactively identify issues that impact neighbourhood quality, customer satisfaction and demand.
• Work collaboratively with Income, Assets, Development, Tenant Involvement, Support and Safer Estates teams to achieve positive outcomes.
• Build strong partnerships with local authorities, elected members, support agencies and other stakeholders.
• Maintain accurate records, case notes and reports in line with company procedures and data protection requirements.
• Promote safeguarding and ensure any concerns relating to vulnerable adults or children are reported in line with company and local authority policies.

Skills

Housing management

Tenancy management

ASB management

Communication

Relationship building

Safeguarding

Driving licence

Tools

IT systems

Job description

Torus Group in Liverpool is seeking a Neighbourhood Housing Officer to deliver tenancy and estate management across designated Liverpool neighbourhoods. You will be the main contact for residents, support tenancy sustainment, investigate anti-social behaviour and work with partner agencies to keep neighbourhoods safe and well managed.

The role requires a full UK driving licence and access to a vehicle for business use, plus a strong focus on safeguarding, accurate records, and collaboration with